Care Navigator: Patient Access & Front Desk

Whitehall Surgery; Ledston; On-site; GBP 18,000 - 22,000; Full time

Job summary

Whitehall Surgery in Wortley Beck Health Centre, Leeds, is seeking a Care Navigator to provide a friendly reception service. You will signpost patients to appropriate services, handle complex queries at first contact, and support both clinical and admin colleagues for smooth clinic operations.

The role involves welcoming patients, booking appointments, managing records, handling signposting, and assisting with administrative duties and triage via System One.

Qualifications

• General education to GCSE pass standard in English and Math
• Windows, Word, Outlook and web browsers skills
• Keyboard skills
• General office experience
• Experience of dealing effectively with the general public
• Experience of making efficient use of booking systems
• Working knowledge of medical terminology and read coding
• Local knowledge of the healthcare system
• Excellent written communication skills
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team or independently

Responsibilities

• To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively
• Book appointments for patients and cancel appointments where needed
• Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services
• Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate
• Ensure patient records are accurate and kept up to date
• Initiating contact with and responding to requests from patients, other team members and associated healthcare providers
• Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations, opening and sorting of post (both internal and external), photocopying, updating patient details, data inputting as requested
• Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have
• Processing e-consults via system one and triaging the patient accordingly using signposting where necessary
• Keeping the reception area and notice boards clean, tidy and up to date

Skills

Customer service

Dealing with general public

Excellent written communication

Work under pressure

Teamwork and independent work

Keyboard skills

Education

GCSE English and Maths

Tools

Windows

Word

Outlook

Web browsers

Systmone

Booking systems

Job description

Whitehall Surgery in Wortley Beck Health Centre, Leeds, is seeking a Care Navigator to provide a friendly reception service. You will signpost patients to appropriate services, handle complex queries at first contact, and support both clinical and admin colleagues for smooth clinic operations.

The role involves welcoming patients, booking appointments, managing records, handling signposting, and assisting with administrative duties and triage via System One.