Care Navigator - Front Desk & Patient Care Champion

The Elms; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Elms, Liverpool, is seeking an outgoing Care Navigator to join our Reception and Administration Team on a full-time basis. The role involves greeting and booking in patients at the front desk, and supporting patients and staff at the surgery.

Key duties include managing patient enquiries, arranging appointments, organising home visits, and handling post, emails, and records. You will also assist with repeat prescriptions and liaise with GPs and practice staff in a busy inner-city practice of

Qualifications

• Greeting and booking in patients at the front desk.
• Managing patient enquiries via telephone and in person.
• Handling appointments, home visits and repeat prescriptions.
• Liaising with GPs and practice staff; admin and records management.
• Scanning and Read Coding of incoming mail to patient notes.

Responsibilities

• Manage patient enquiries via telephone and in person.
• Take messages and book appointments in surgery.
• Arrange home visits and manage the waiting room activities.
• Chaperone when required and liaise with GP practice staff.
• Maintain accurate records, post and emails, and repeat prescription processing.

Job description

The Elms, Liverpool, is seeking an outgoing Care Navigator to join our Reception and Administration Team on a full-time basis. The role involves greeting and booking in patients at the front desk, and supporting patients and staff at the surgery.

Key duties include managing patient enquiries, arranging appointments, organising home visits, and handling post, emails, and records. You will also assist with repeat prescriptions and liaise with GPs and practice staff in a busy inner-city practice of