Care Navigator / Receptionist

Lofthouse Surgery; West Yorkshire; On-site; GBP 17,000 - 21,000; Part time

Job summary

Lofthouse Surgery is seeking a Care Navigator/Receptionist to join our busy team at Lofthouse Site and The Manse Rothwell Site. The role is 30 hours per week across five days (Mon-Fri), 12:30–18:30.

Flexibility to work between sites and hours is required within the practice day of 07:45–18:30. The successful candidate will be first point of contact for patients, providing both face-to-face and telephone support, with reception/customer service experience desirable.

Qualifications

• Reception experience / customer service desirable, but training will be given.
• Have a good standard of education and excellent communication skills, both verbal and written.
• Ability to maintain confidentiality and work well within a team.

Responsibilities

• To receive, assist and direct patients in accessing the appropriate service or healthcare professional, in a courteous, efficient, and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Act as a Care Navigator, signposting patients to appropriate NHS services or appropriate Health Professional to meet their needs.
• Support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation.

Skills

Reception experience

Customer service

IT literacy

Job description

Job summary

An exciting opportunity has arisen for a Care Navigator / Receptionist to join our busy team, working at both our Lofthouse Site and The Manse, our Rothwell Site.

The current vacancy we have available is for 30 hours a week over a 5 day period (Monday to Friday) - 6 hours a day from 12:30 - 18:30.

The practice working day is between 07:45 and 18:30, the successful applicant will be willing to work flexibly when needed.

Interviews to be held week commencing 2nd November.

Main duties of the job

Care Navigators are the first line of contact with our patients and visitors. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties.

You will work as part of a team of Care Navigators, maintaining a high quality and efficient service for the patients, Doctors and Nurses.

Reception experience/customer service is desirable, but training will be given to the successful candidate.

About us

Our surgery provides care to over 11,000 patients across 2 sites: Lofthouse Surgery and The Manse Surgery. We have 9 Doctors, 4 qualified Nurses and 3 Health Care Assistants who work at the practice, along with our Care Navigation & Administration team.

We are a member of the NHS Leeds Integrated Care Board and we are also a member of the Leeds 25/26 Primary Care Network.

At Lofthouse Surgery, our mission is to provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

Job responsibilities

• To receive, assist and direct patients in accessing the appropriate service or healthcare professional, in a courteous, efficient, and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Act as a Care Navigator, signposting patients to appropriate NHS services or appropriate Health Professional to meet their needs.
• In addition, the post holder will also support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation.

We pride ourselves in our friendly practice, and if you feel you could be part of our team please do get in touch.

Person Specification

Experience

Desirable

• Reception experience / customer service is desirable, but training will be given to the successful candidate.

Qualities and skills

Essential

• Have a good standard of education and excellent communication skills, both verbal and written
• Have a pleasant and helpful manner
• Confidence to build relationships with colleagues and patients
• Be able to work well within a team
• Adaptable and flexible skill set to succeed in a fast paced environment
• Ability to maintain a high level of confidentiality

Desirable

• IT literate with a working knowledge of Word, Excel and Outlook
• Training will be given on the practice medical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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