Care Navigator & Medical Receptionist

Darwen Healthlink; Darwen; On-site; GBP 11,000 - 15,000; Part time

Job summary

Darwen Healthlink is seeking a Medical Receptionist/Care Navigator to join our 25-hour week team. You will receive, assist and direct patients to appropriate services, provide general support to the practice team and present a positive image both in person and on the phone.

The role includes processing information requests, scanning documents, and aiding with routine administration while maintaining patient confidentiality and high service standards.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Excellent communication skills.
• Clear and polite telephone manner.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Effective time management.
• Ability to work as a team and autonomously.
• Ability to follow policies and procedures.
• Polite and confident.
• Flexible and cooperative.
• Motivated and forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure, flexible outside core office hours.

Responsibilities

• Provide a welcoming and efficient reception for patients and visitors.
• Handle general queries and arrange new and follow-up appointments.
• Scan patient documents and attach to records.
• Accept test samples and manage accordingly.
• Support clinical staff with administrative tasks.
• Explain procedures to patients and assist with administrative processes.
• Ensure correspondence and reports are filed or scanned promptly.
• Forward emails and manage incoming communications.
• Process information requests under guidance of team lead.
• Open and close procedures to receive patients and secure confidential info.

Skills

General public experience

Administrative duties

Communication skills

Telephone manner

Interpersonal skills

Problem solving

Time management

Teamwork & autonomy

Policies & procedures

Professionalism

Flexibility

Integrity & loyalty

Empathy in distressing situations

Work under pressure

Education

GCSE Maths & English

NVQ Level 2 Health & Social Care

Tools

EMIS

Job description

Darwen Healthlink is seeking a Medical Receptionist/Care Navigator to join our 25-hour week team. You will receive, assist and direct patients to appropriate services, provide general support to the practice team and present a positive image both in person and on the phone.

The role includes processing information requests, scanning documents, and aiding with routine administration while maintaining patient confidentiality and high service standards.