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Old Swan Health Centre Group Practice; Liverpool; On-site; GBP 11,000 - 14,000; Part time

Job summary

Old Swan Health Centre Group Practice is recruiting a part-time Care Navigator/Receptionist to support a busy practice serving 9,200 patients. Training will be provided, with a focus on delivering excellent patient care and professional phone manner.

The role involves high-volume calls, accurate note-taking in EMIS, and helping patients complete forms for triage. A positive, self-motivated approach is essential.

Qualifications

• Experience in a GP Practice or office environment is helpful but not essential, as training will be provided.
• Strong patient-care focus and professional, confident communication.
• Ability to manage high-volume calls and multi-task in a busy reception setting.

Responsibilities

• Answer high volume patient calls efficiently and politely, providing clear information.
• Take accurate notes of interactions and document in EMIS using Arden's Navigation Template.
• Assist patients with form completion for triage and direct to appropriate care.
• Triages calls after training using questioning techniques to understand patient needs.

Skills

EMIS Web

Customer service

Telephone skills

Multi-tasking

Teamwork

Tools

EMIS Web

Job description

Old Swan Health Centre Group Practice is looking to recruit a part-time (20 hours per week) Care Navigator/Receptionist to join our busy but friendly team serving 9,200 patients. The ideal candidate will have experience of working in a GP Practice or office environment and have a good knowledge of EMIS Web. However, previous experience is not essential as training will be provided.

This role will be perfect for an enthusiastic, self-motivated person who has a passion for delivering excellent patient care. The successful candidate should be confident, professional with excellent customer care skills including telephone skills and the ability to multi-task in a fast-paced environment.

Key Responsibilities:

• Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.
• Take clear and concise notes of patient’s interactions ensuring that these are documented accurately in EMIS using Arden's Navigation Template.
• Assisting patients to complete their health form ready to be placed on the triage list for the triaging doctor.
• After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patient’s problem and signpost the patient to the appropriate care.
• Building and maintaining strong relationships with all direct team members, clinicians and healthcare professionals in the practice.
• Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.