Care Navigator

East Lancashire Hospitals NHS Trust; Nelson; On-site; GBP 21,000 - 30,000; Full time

Job summary

East Lancashire Hospitals NHS Trust – Nelson site: the Care Navigator is the first point of contact for patients, delivering a friendly reception and signposting to the right NHS pathway.

You will register patients on EMIS, maintain confidentiality, support the practice team across Accrington, Nelson and Rawtenstall, upholding a high standard of care within a multi-professional setting.

The role offers opportunities for development within ELHT Primary Care and its network of sites.

Qualifications

• Experience in NHS reception or front-desk work is desirable.
• Commitment to patient confidentiality and data protection.

Responsibilities

• Provide a comprehensive reception service for patients and visitors.
• Register patients on EMIS and keep records up to date.
• Signpost to appropriate pathways and support the multidisciplinary team.

Skills

Patient communication

Telephone handling

Tools

EMIS

Job description

The role of the Care Navigator is to be the first point of contact for our patients and supporting them to ensure their needs are met by the most appropriate member of our multi professional team. Receiving patients into the practice and signposting to the most appropriate pathway.

The role is central to the success of the whole team playing an important part in the whole system multi-disciplinary model.

In addition the successful candidate will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, in writing or via the telephone.

A high degree of accuracy is required in the role as is the ability to work as part of a wider team and on own initiative within practice policy and frameworks.

Whilst the role is based at our Nelson site, there is an expectation that the successful candidate will be available to cover across our sites in Accrington, Nelson and Rawtenstall where required.

Provide a comprehensive reception service for patients and visitors to the practice , responding in a timely and efficient manner to both telephone and face to face contacts.

Register patients on the electronic patients system (EMIS) and update these records as appropriate.

Understand and maintain confidentiality at all times.

The practice is part of ELHT Primary Care, a group of three practices over 5 sites across East Lancashire. All our colleagues are valued as key members of a multi-professional team working together to provide a high standard of care to our patients.

As part of East Lancashire Hospitals Trust, colleagues have access to a wide range of opportunities for personal and professional development to support them within their roles and help in establishing a secure and satisfying career within the NHS