Care Manager: Complex Home Care & Client Liaison

First Option Healthcare Ltd; London Borough of Croydon; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Career development

£30,000 to £33,000 per annum

23 days holiday + birthday day

Competitive pension scheme

Employee assistance program

Contributory pension

Job summary

First Option Healthcare are looking to add to our vibrant and rapidly growing team as a Care Manager based at our Head Office in South London (East Croydon). The role involves managing care packages, rota creation, and ongoing client/candidate relationships to ensure high-quality community care.

The position offers a salary between £30,000 and £33,000 per annum, with 23 days holiday plus birthday entitlement, a competitive pension, employee assistance program, and ongoing career development

Qualifications

• Excellent communication skills.
• Computer literate, able to prioritise and deliver results.
• Strong organisational skills, including risk management.
• Able to work well under pressure and problem solve.
• Team player, able to work well within a team environment.

Responsibilities

• Create and maintain care rotas, ensuring shifts are covered in allocated packages.
• Reallocate shifts when candidates are absent and inform client and management.
• Manage client and candidate relationships by providing effective customer care.
• Assist colleagues to ensure smooth running of packages.
• Monitor staffing levels and recruit new candidates as needed.
• Provide excellent customer service including weekly client courtesy calls and visits.
• Build and maintain candidate relationships and conduct quarterly supervisions.
• Assist recruitment and compliance teams with candidate registration and ongoing compliance.

Skills

Excellent communication skills

Computer literate

Strong organisational skills

Problem solving under pressure

Team player

Job description

First Option Healthcare are looking to add to our vibrant and rapidly growing team as a Care Manager based at our Head Office in South London (East Croydon). The role involves managing care packages, rota creation, and ongoing client/candidate relationships to ensure high-quality community care.

The position offers a salary between £30,000 and £33,000 per annum, with 23 days holiday plus birthday entitlement, a competitive pension, employee assistance program, and ongoing career development