Client Manager

NEOS Recruitment; London Borough of Southwark; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

22 days annual leave

Bank holidays

On-call duties

Training and career development

Employee wellbeing resources

Retail discounts

Job summary

Solaria Group is seeking an experienced Client Manager to support specialist community care delivery in London. The role combines client relationship management, care quality oversight, and operational duties within a hybrid work setting, with a salary of £30,000 per annum.

You will oversee care packages, engage with clients and colleagues, conduct reviews, support remote teams and contribute to service delivery. This is a professional path within an established national healthcare provider.

Qualifications

• Experience in complex care, domiciliary care or similar health and social care.
• Experience managing care packages, client relationships or care professionals.
• Strong organisational, communication and problem-solving skills.
• Good understanding of safeguarding, person-centred care and quality standards.
• Ability to manage competing priorities and support remote teams.
• Full UK driving licence and access to own vehicle (essential).
• Proactive, professional approach to high-quality community care.

Responsibilities

• Oversee a portfolio of care packages, ensuring consistently high standards of care.
• Build and maintain positive relationships with clients, families and care professionals.
• Conduct regular reviews to ensure care packages meet individual needs.
• Support and manage remote care teams, guiding and resolving operational challenges.
• Monitor service quality and safeguarding practices.
• Contribute to budget management, financial performance and targets.
• Collaborate with internal teams to ensure effective service delivery.
• Participate in an on-call rota to support services outside normal hours.

Skills

Client relationship management

Care governance

Organisational skills

Communication skills

Problem-solving

Safeguarding knowledge

Time management

Job description

Client Manager | Complex Care

Rotherhithe, Southwark, London | £30,000 per annum

Monday to Friday, 9am to 5pm | Hybrid Working

Solaria Group is working in partnership with an established national healthcare provider to recruit an experienced Client Manager to support the delivery of specialist care services within the community.

This is an excellent opportunity for an experienced care professional looking to progress their career within a well-established organisation committed to delivering high-quality, person-centred care.

The position offers a varied role combining client relationship management, care quality, operational responsibilities and team support.

The Role

As a Client Manager, you will be responsible for overseeing a portfolio of care packages, ensuring individuals receive safe, effective and personalized care while supporting the professionals delivering these services.

Your responsibilities will include:

• Managing a portfolio of care packages, ensuring consistently high standards of care.
• Building and maintaining positive relationships with clients, families and care professionals.
• Conducting regular reviews to ensure care packages continue to meet individual needs.
• Supporting and managing remote care teams, providing guidance and resolving operational challenges.
• Monitoring service quality and ensuring appropriate safeguarding practices are maintained.
• Contributing to budget management, financial performance and operational targets.
• Working collaboratively with internal teams to ensure effective service delivery.
• Participating in an on-call rota to support services outside normal working hours.

What We're Looking For

• Previous experience within complex care, domiciliary care or a similar health and social care environment.
• Experience managing care packages, client relationships or care professionals.
• Strong organisational, communication and problem-solving skills.
• A good understanding of safeguarding, person-centred care and quality standards.
• Confidence managing competing priorities and supporting remote teams.
• A full UK driving licence and access to your own vehicle (essential).
• A proactive, professional approach to delivering high-quality community care.

What's on Offer?

• Salary of £30,000 per annum.
• Monday to Friday, 9am to 5pm, with additional on-call duties.
• Hybrid working, with one day working from home and the remaining time spent in the office or visiting clients.
• 22 days' annual leave, increasing to 25 days after three years, plus bank holidays.
• Occupational sick pay and enhanced family leave benefits, subject to eligibility.
• Access to training, professional qualifications and career development opportunities.
• Employee wellbeing resources and retail discounts.
• The opportunity to develop your career within an established national healthcare organisation.

People. Partnership. Possibilitie