Client Manager

Neos Recruitment Ltd; London Borough of Southwark; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 22–25 days + bank holiday

Sick pay & family leave

Training & qualifications

Wellbeing resources

Retail discounts

Career development

Job summary

Solaria Group is recruiting a Client Manager to oversee a portfolio of complex care packages, ensuring safe, person-centred care for clients in the community. The role combines client relationship management with care quality and operational support.

Based in Rotherhithe, Southwark, London, the post is hybrid working with a 9am-5pm schedule. Applicants should have driving licence and experience in domiciliary/complex care to join a well-established healthcare organisation.

Qualifications

• Experience in complex care, domiciliary care or similar health and social care setting.
• Experience managing care packages and client relationships.
• Strong organisational and communication skills.
• Good safeguarding understanding and person-centred care quality.

Responsibilities

• Oversee a portfolio of care packages ensuring high standards of care.
• Build and maintain relationships with clients, families and care professionals.
• Conduct regular reviews to ensure packages meet individual needs.
• Support and manage remote care teams, providing guidance.
• Monitor service quality and safeguarding practices.
• Contribute to budget management and operational targets.
• Collaborate with internal teams to ensure effective service delivery.
• Participate in an on-call rota outside normal hours.

Skills

Complex care experience

Care packages management

Relationship management

Organisational skills

Safeguarding knowledge

Driving licence

Remote team support

Job description

Client Manager | Complex Care

Rotherhithe, Southwark, London | £30,000 per annum

Monday to Friday, 9am to 5pm | Hybrid Working

Solaria Group is working in partnership with an established national healthcare provider to recruit an experienced Client Manager to support the delivery of specialist care services within the community.

This is an excellent opportunity for an experienced care professional looking to progress their career within a well-established organisation committed to delivering high-quality, person-centred care.

The position offers a varied role combining client relationship management, care quality, operational responsibilities and team support.

The Role

As a Client Manager, you will be responsible for overseeing a portfolio of care packages, ensuring individuals receive safe, effective and personalised care while supporting the professionals delivering these services.

Your responsibilities will include:

• Managing a portfolio of care packages, ensuring consistently high standards of care.
• Building and maintaining positive relationships with clients, families and care professionals.
• Conducting regular reviews to ensure care packages continue to meet individual needs.
• Supporting and managing remote care teams, providing guidance and resolving operational challenges.
• Monitoring service quality and ensuring appropriate safeguarding practices are maintained.
• Contributing to budget management, financial performance and operational targets.
• Working collaboratively with internal teams to ensure effective service delivery.
• Participating in an on-call rota to support services outside normal working hours.

What We're Looking For

• Previous experience within complex care, domiciliary care or a similar health and social care environment.
• Experience managing care packages, client relationships or care professionals.
• Strong organisational, communication and problem-solving skills.
• A good understanding of safeguarding, person-centred care and quality standards.
• Confidence managing competing priorities and supporting remote teams.
• A full UK driving licence and access to your own vehicle (essential).
• A proactive, professional approach to delivering high-quality community care.

What's on Offer?

• Salary of £30,000 per annum.
• Monday to Friday, 9am to 5pm, with additional on-call duties.
• Hybrid working, with one day working from home and the remaining time spent in the office or visiting clients.
• 22 days' annual leave, increasing to 25 days after three years, plus bank holidays.
• Occupational sick pay and enhanced family leave benefits, subject to eligibility.
• Access to training, professional qualifications and career development opportunities.
• Employee wellbeing resources and retail discounts.
• The opportunity to develop your career within an established national healthcare organisation.

Solaria Group

People. Partnership. Possibilities