Complex Care Coordinator – SE London (Office-Based)

Leaders in Care; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

23 days' annual leave

Company pension

Employee Assistance Programme

Ongoing training and professional dev.

Career progression

Support from management and clinical团队

Job summary

Leaders in Care is seeking an experienced Care Coordinator to join its SE London team. You will organise complex care packages, support care teams and build strong relationships with clients and families to ensure safe, consistent and person-centred care in the clients’ own homes.

This full-time, office-based role requires managing rotas, monitoring staffing needs, coordinating with recruitment and clinical colleagues, and contributing to quality improvement and reporting within a growing

Qualifications

• Experience coordinating care packages within domiciliary care, complex care or similar community-based service.
• Experience managing staff rotas and using electronic rostering or care management systems.
• Strong organisational skills and the ability to manage multiple care packages.
• Excellent communication and relationship-building skills.
• Good IT skills and a commitment to delivering high-quality care.

Responsibilities

• Managing staffing rotas across allocated complex care packages, ensuring consistent coverage and arranging replacements when required.
• Monitoring staffing requirements and working with recruitment colleagues to address gaps.
• Building relationships with clients, families and care professionals through regular calls, visits and professional meetings.
• Conducting quarterly staff supervisions and supporting staff engagement and retention.
• Working with compliance and clinical teams to monitor staff documentation, mandatory training and competency requirements.
• Investigating non-clinical complaints and incidents, escalating concerns appropriately.
• Maintaining accurate care management records and preparing reports for clients, management and commissioners.
• Supporting safe, person-centred service delivery in line with CQC standards.

Skills

Coordination

Organisation

Communication

IT skills

Tools

Electronic rostering

Job description

Leaders in Care is seeking an experienced Care Coordinator to join its SE London team. You will organise complex care packages, support care teams and build strong relationships with clients and families to ensure safe, consistent and person-centred care in the clients’ own homes.

This full-time, office-based role requires managing rotas, monitoring staffing needs, coordinating with recruitment and clinical colleagues, and contributing to quality improvement and reporting within a growing