Care Hub Admin Assistant - 21hrs FTC

British Pregnancy Advisory Service (BPAS); Birmingham; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading reproductive healthcare charity in Birmingham seeks an experienced Admin Assistant for a 12-month Fixed-Term Contract covering Maternity Leave. This role involves supporting clients through their care and handling all administrative tasks efficiently. Applicants should have experience in office administration, excellent communication skills, and the ability to handle queries from both clients and colleagues. This contract allows a flexible 21-hour week spread across Monday to Wednesday, emphasizing a supportive work environment with numerous benefits.

Benefits

34 days annual leave (including bank holidays)

Life assurance at 3 salary

Defined contribution pension scheme

Access to GP 24/7

Mental fitness app and counselling support

Online discounts and gym memberships

Family-friendly policies

Qualifications

• Proven experience working in an office environment performing administrative duties.
• Friendly and positive attitude, effective communication with clients and colleagues.
• Competence in responding to telephone and reception queries.

Responsibilities

• Answer and direct telephone queries and welcome clients.
• Ensure accurate completion of BPAS and legal paperwork.
• Provide information to clients to assure informed choices.

Skills

Experience in administration

Excellent communication skills

Attention to detail

Experience in a care environment

Team player attitude

Education

English and Maths qualification (GCSE A to C or Functional Skills Level 2)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading reproductive healthcare charity in Birmingham seeks an experienced Admin Assistant for a 12-month Fixed-Term Contract covering Maternity Leave. This role involves supporting clients through their care and handling all administrative tasks efficiently. Applicants should have experience in office administration, excellent communication skills, and the ability to handle queries from both clients and colleagues. This contract allows a flexible 21-hour week spread across Monday to Wednesday, emphasizing a supportive work environment with numerous benefits.