Care Home Customer Relations Lead

Hamberley Care Management Limited; Northam; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Bonus/commission

4 weeks holiday

Workplace pension

Team culture

Zusammenfassung

Hamberley Care Management Limited invites applications for a Customer Relations Manager at Templeton Place, Southampton. The role focuses on organising people, engaging with referral sources, and hosting visits to maximise occupancy and ensure revenue targets are met.

You will work with the management team to align occupancy and weekly fee rates with budgets. Ideal candidates will have demonstrable sales and customer service experience in healthcare, plus strong stakeholder relationships, and

Qualifikationen

• Demonstrable experience in a similar sales role, healthcare industry experience is preferred.
• Sales and customer service experience are essential in face-to-face or B2C capacity.
• Strong stakeholder relationship skills and ability to engage with diverse groups.

Aufgaben

• Organise people and liaise with internal and external stakeholders at all levels, presenting a professional impression to residents and families.
• Manage sales enquiries to maximise occupancy of the care home.
• Host prospective customer visits and follow up with referrals and groups.
• Support marketing strategy development to back the Group Sales Team.
• Maximise profit performance of sales and ensure budget targets are met.

Kenntnisse

Sales experience

Customer service

Stakeholder relations

Multidisciplinary teamwork

Decisive and proactive

Jobbeschreibung

Hamberley Care Management Limited invites applications for a Customer Relations Manager at Templeton Place, Southampton. The role focuses on organising people, engaging with referral sources, and hosting visits to maximise occupancy and ensure revenue targets are met.

You will work with the management team to align occupancy and weekly fee rates with budgets. Ideal candidates will have demonstrable sales and customer service experience in healthcare, plus strong stakeholder relationships, and