Care Home Administration Lead — Payroll & Compliance

LLOYD'S REGISTER INTERNATIONAL; Ipswich; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Life assurance

DBS checks

Confidential counselling

Flexible annual leave

Job summary

MHA is seeking an Administration Manager for its Norwood care home in Ipswich. The role covers comprehensive administrative support across the home’s operations, ensuring regulatory compliance and alignment with MHA policies.

You will handle staff and resident information, financial data processing, system changes, and deliver excellent customer service to internal and external stakeholders. The role requires confidentiality, strong organisation, and proactive collaboration with the Home Manager.

Qualifications

• Previous administration experience.
• Confidence using IT systems including Word, Excel, Outlook, and customer information systems.
• Strong numeracy and literacy skills.
• An understanding of financial management, record keeping, and budgeting.

Responsibilities

• Oversee payroll/rostering systems and ensure accurate and timely payroll‑related data.
• Manage resident admissions, including funding, contracts, invoicing, and CareSys updates.
• Support purchasing and procurement within budget, and escalate any budgetary issues.
• Assist with monthly safe audits and support management with financial reviews.
• Maintain, monitor, and update staff rotas, holiday requests, absence records, and recruitment administration.
• Organise staff inductions and ensure required training, certifications, and appraisals are completed and logged.
• Support with return‑to‑work documents, Bradford factor monitoring, and clinical supervision logs.
• Prepare and maintain documentation for inspections, quality monitoring, and regulatory visits.
• Track and report on surveys, complaints, compliments, action plans, and relevant performance indicators.
• Maintain marketing records, support enquiries, viewings, and assessment outcomes.
• Take notes for key meetings and maintain accurate, confidential records.
• Monitor health and safety files, audits, incident trends, and YouComply reporting.
• Support testing regimes during infection outbreaks and ensure follow‑up actions are documented.
• Delegate tasks appropriately to reception staff (where applicable).
• Adhere to safeguarding, infection control, and all relevant MHA policies.

Skills

Communication

Organisational skills

IT proficiency

Numeracy

Education

NVQ Level 2 in Business Administration

Tools

Word

Excel

Outlook

CRM systems

Job description

MHA is seeking an Administration Manager for its Norwood care home in Ipswich. The role covers comprehensive administrative support across the home’s operations, ensuring regulatory compliance and alignment with MHA policies.

You will handle staff and resident information, financial data processing, system changes, and deliver excellent customer service to internal and external stakeholders. The role requires confidentiality, strong organisation, and proactive collaboration with the Home Manager.