Care Group Governance Facilitator - Acute Care

Walsall Healthcare; Walsall; On-site; GBP 32,000 - 39,000; Full time

Job summary

Walsall Healthcare NHS Trust in Walsall is recruiting a Band 5 Care Group Governance Facilitator for Acute Care. The role supports the Care Group Leadership Team to monitor quality and safety targets, embed governance principles, and drive risk management across services.

You will review clinical incidents, support formal complaints investigations, produce governance reports, and help disseminate best practice.

Qualifications

• Experience in NHS setting and governance roles.
• Experience in complaints management and reporting.
• Strong written and verbal communication, with good presentation skills.
• Proficient IT skills and ability to use multiple software packages.
• Ability to engage with stakeholders across complex organisations.

Responsibilities

• Support the Care Group Leadership Team in governance, quality and safety monitoring.
• Review clinical incidents and assist in investigations with attachments and actions.
• Monitor formal complaints and ensure timely investigations and action plans.
• Produce governance reports and expose trends for improvement.
• Facilitate dissemination of good practice and alignment with national guidance.

Skills

Governance

Complaints management

Stakeholder engagement

Report writing

Multitasking

Education

GCSE Maths & English

Tools

MS Office

CRM systems

Job description

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Care Group Governance Facilitator - Acute Care

NHS AfC: Band 5

Main area Acute Care Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 407-MLTC-8175849-A

Site Walsall Manor Hospital Town Walsall Salary £32,073 - £39,043 per annum Salary period Yearly Closing 11/11/2026 08:00 Interview date 27/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

The primary duty of the post holder is to work with the Care Group Leadership Team (CGLT) to ensure that the Trust can be assured that Quality and Safety targets are being monitored and that any risks associated with them are identified. To provide support in the development of integrated governance throughout the Care Group. The post holder will work with colleagues to ensure that governance and risk principles and Quality and Safety outcomes are put into practice and embedded across the structure and functions of the Care Group.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

The main duties of the post are to support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle. The post holder will also lead on monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced as well as supporting the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

To support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle.
To support the CGLT in the monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced.
To support the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations.
To support the work of the CGLT and clinical leads to identify areas of risk around standards of care, developing monitoring action plans and review/collation of supporting evidence.
To support the work of the CGLT and clinical leads in implementing the Clinical Audit Programme for the Care Group, liaising with the Clinical Audit ad Effectiveness Team.
To work with the CGLT to identify, develop and facilitate the dissemination of good practice, guidelines, learned experience and policies throughout the Care Group.
To support the divisional leads to adopt and localise national guidance e.g. (NICE) and support their implementation across all service areas.
To assist the CGLT on the generation of reports produced from analysis of Care Group level data and information in order to feed into and inform patient safety and safety improvement work.
To produce reports as required for the governance committees/groups and Trust Board.
To assist in facilitation at workshops, staff induction programmes, away days and other events.
To facilitate at Care Group governance meetings.
To assist with any other governance work as deemed appropriate by the Head of Governance.
Other Duties
The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Person specification

Experience

• Experience in complaints management
• Experience in a governance role
• Experience in stakeholder engagement
• Experience in dispute resolution
• Experience in writing reports/presentations
• Experience in an NHS Setting

Technical Skills

• GCSE or Equivalent in Maths and English
• IT Qualification
• Evidence of professional development
• Experience in dispute resolution
• Proficient use of IT and software packages
• Evidence of self motivation

Personal Skills

• Confidence in interactions with senior staff
• A flexible approach to team work
• Ability to multitask

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications