Patient Pathway Operations Lead

Barking Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Barking Havering and Redbridge University Hospitals NHS Trust is seeking a Band 5 Patient Pathway Supervisor to lead and supervise the administrative team within the Spec Med service. The role focuses on developing and implementing new processes, maintaining audits, and ensuring high standards of patient care while delivering day-to-day operational support.

You will manage the admin team (PPCs, PPA, Pathway Navigator), liaise with clinicians and departments, and contribute to service improvement

Qualifications

• Experience in administration within a healthcare setting.
• Experience leading and supervising a team.
• Ability to develop and implement new processes.

Responsibilities

• Supervise and support Patient Pathway Coordinators and Administrators.
• Ensure high-quality patient experience and service development.
• Maintain audit and supervision over clinics and admin team.
• Provide day-to-day operational delivery and liaison with departments.

Skills

Leadership

Line management

Audit & compliance

Process development

Stakeholder liaison

Job description

Barking Havering and Redbridge University Hospitals NHS Trust is seeking a Band 5 Patient Pathway Supervisor to lead and supervise the administrative team within the Spec Med service. The role focuses on developing and implementing new processes, maintaining audits, and ensuring high standards of patient care while delivering day-to-day operational support.

You will manage the admin team (PPCs, PPA, Pathway Navigator), liaise with clinicians and departments, and contribute to service improvement