Care Coordinator — Shape Seamless Home Care Delivery

Recruitment 4 Healthcare; Chelmsford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave including bankhol

Supportive environment

Career development

Job summary

Magic Helping Hands in Chelmsford is seeking a proactive Care Coordinator to ensure client visits are fully covered and care packages start smoothly.

You will work closely with the Registered Manager to coordinate care delivery, manage referrals, and maintain accurate systems and records. The role is office-based and full-time, offering a supportive team and opportunities to contribute to high-quality domiciliary care.

Qualifications

• Previous experience in an administrative or coordination role.
• Strong organisational skills with the ability to multitask and work under pressure.
• Excellent verbal and written communication skills.
• Confident working independently and taking initiative.
• High level of confidentiality and professionalism.
• Good IT skills, including Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Answer and manage all incoming telephone enquiries professionally
• Process new client referrals and support timely onboarding
• Allocate Care Workers permanently to client visits and ensure all visits are fully covered
• Maintain and update the care management system accurately at all times
• Ensure all client and Care Worker documentation (electronic and paper) is up to date
• Maintain office records in line with company policies and CQC expectations
• Work closely with the Registered Manager to launch new care packages efficiently
• Ensure compliance with internal systems, procedures, and safeguarding requirements
• Produce reports and management information as required
• Promote and safeguard the welfare of service users at all times
• Participate in the on-call rota as required

Skills

Organisational skills

Communication skills

Confidentiality

Microsoft Office

Leadership

Analytical mindset

Tools

Microsoft Word

Excel

PowerPoint

Job description

Magic Helping Hands in Chelmsford is seeking a proactive Care Coordinator to ensure client visits are fully covered and care packages start smoothly.

You will work closely with the Registered Manager to coordinate care delivery, manage referrals, and maintain accurate systems and records. The role is office-based and full-time, offering a supportive team and opportunities to contribute to high-quality domiciliary care.