Care Coordinator

Clover care group limited; Chelmsford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Clover Care Group in Chelmsford is seeking a dedicated Care Coordinator to act as the day-to-day link between support workers, nurses, service users and families. The role focuses on building and managing rotas, matching staff to each person, and keeping records up to date.

This office-based position is full-time with an on-call element, requires calm under pressure and clear communication, and offers a clear route into senior coordinator roles as the company grows.

Qualifications

• Experience coordinating care, ideally in complex or domiciliary settings.
• Confident with rota and care management systems; highly organized.
• Calm under pressure with rotas and urgent changes.
• Clear, direct communicator comfortable on the phone.
• Some understanding of CQC requirements and safeguarding.

Responsibilities

• Build and manage rotas so every package is fully staffed.
• Match the right support workers to each person based on skills and personality.
• Be the first point of contact for staff, families and professionals and resolve issues.
• Maintain accurate care records, risk assessments and staff files.
• Support recruitment, onboarding and shadow shifts for new staff.
• Collaborate with Clinical Director and management on new/changed packages.

Skills

Care coordination

Rota management

Communication skills

CQC knowledge

Tools

Care management software

Job description

Care Coordinator – Clover Care Group

Chelmsford (office based) | Full time | On‑call required

Clover Care Group is a CQC-registered provider of complex care for adults and children. We support people in their own homes and in supported living settings across the UK. We are growing and need a Care Coordinator to join our Chelmsford office and help us deliver consistent, well-run care packages.

The role

You will be the day-to-day link between our support workers and nurses,the people we support andtheir families. That means:

• Building and managing rotas so every package is fully staffed, every shift, every week
• Matching the right support workers to each person based on skills, training and personality
• Being the first point of contact for staff, families and professionals, and dealing with issues before they become problems
• Keeping care records, risk assessments and staff files accurate and up to date
• Supporting recruitment, onboarding and shadow shifts for new staff
• Working closely with our Clinical Director and management team on new packages and changes to existing ones

On-call

This role includes participation in our on‑call rota covering evenings and weekends on a shared basis with the rest of the team. Complex care does not stop at 5pm, and when a shift falls through at short notice you will be the one finding cover. If that is not for you, this is not the right role.

Who we are looking for

• Experience coordinating care, ideally in complex care, supported living or domiciliary care
• Confident with rota and care management systems and generally organised
• Calm under pressure. Rotas fall over, people call in sick, families get worried. You sort it out
• A clear, direct communicator who is comfortable on the phone all day
• Some understanding of CQC requirements and safeguarding
• A driving licence is useful but not essential

What you get

• A small, hands‑on team where your decisions actually matter
• Training and a clear route into senior coordinator or registered manager roles as we grow
• Office based in Chelmsford, 5 minutes from railway station

Clover Care Group is an equal opportunities employer.

This role is subject to an enhanced DBS check and satisfactory references.