Care Coordinator - Complex Care & On-Call (Chelmsford)

Clover Care Group; Chelmsford; On-site; GBP 23,000 - 32,000; Full time

Job summary

Clover Care Group is seeking a Care Coordinator for our Chelmsford office to manage care packages and act as the day-to-day link between support workers, nurses, clients and families.

The role involves building rotas, matching staff, handling on-call cover evenings/weekends, and maintaining accurate care records. Experience in complex care or domiciliary settings is preferred, with DBS checks and references required.

Qualifications

• Experience coordinating care, ideally in complex care, supported living or domiciliary care.
• Organised with rotas and care management systems.
• Calm under pressure; able to handle issues before they escalate.
• Clear, direct communicator comfortable on the phone.
• Some understanding of CQC requirements and safeguarding.

Responsibilities

• Build and manage rotas so each package is fully staffed.
• Match the right staff to each person based on skills and traits.
• Be the first point of contact for staff, families and professionals.
• Keep care records, risk assessments and staff files up to date.
• Support recruitment, onboarding and shadow shifts for new staff.
• Collaborate with Clinical Director and management on new/changes to packages.

Skills

Care coordination

Rota management

Communication

CQC awareness

Driving licence (useful)

Job description

Clover Care Group is seeking a Care Coordinator for our Chelmsford office to manage care packages and act as the day-to-day link between support workers, nurses, clients and families.

The role involves building rotas, matching staff, handling on-call cover evenings/weekends, and maintaining accurate care records. Experience in complex care or domiciliary settings is preferred, with DBS checks and references required.