Care Coordinator - Shape Exceptional Local Home Care

Helping Hands Homecare, Inc.; St Clements; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days leave

Blue Light Card discounts

Employee assistance programme

Qualifications support

Refer-a-friend bonus

Inclusive culture

Job summary

Helping Hands Homecare, Inc. in Worcester is seeking a Care Coordinator to join our permanent full-time team in the West 2 department. You will support the Branch Care Manager, allocate carers, keep visits well-planned, and ensure customers receive reliable care.

The role emphasizes supervisory experience in care, knowledge of CQC/CIW standards, a UK driving licence, and strong communication. You’ll help recruit, supervise, review care plans, and contribute to a kind, supportive culture with

Qualifications

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Strong communication skills

Decision-making

People-first approach

Care sector experience

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands Homecare, Inc. in Worcester is seeking a Care Coordinator to join our permanent full-time team in the West 2 department. You will support the Branch Care Manager, allocate carers, keep visits well-planned, and ensure customers receive reliable care.

The role emphasizes supervisory experience in care, knowledge of CQC/CIW standards, a UK driving licence, and strong communication. You’ll help recruit, supervise, review care plans, and contribute to a kind, supportive culture with