Care Coordinator

Clover Care Group; Chelmsford; On-site; GBP 23,000 - 32,000; Full time

Job summary

Clover Care Group is seeking a Care Coordinator for our Chelmsford office to manage care packages and act as the day-to-day link between support workers, nurses, clients and families.

The role involves building rotas, matching staff, handling on-call cover evenings/weekends, and maintaining accurate care records. Experience in complex care or domiciliary settings is preferred, with DBS checks and references required.

Qualifications

• Experience coordinating care, ideally in complex care, supported living or domiciliary care.
• Organised with rotas and care management systems.
• Calm under pressure; able to handle issues before they escalate.
• Clear, direct communicator comfortable on the phone.
• Some understanding of CQC requirements and safeguarding.

Responsibilities

• Build and manage rotas so each package is fully staffed.
• Match the right staff to each person based on skills and traits.
• Be the first point of contact for staff, families and professionals.
• Keep care records, risk assessments and staff files up to date.
• Support recruitment, onboarding and shadow shifts for new staff.
• Collaborate with Clinical Director and management on new/changes to packages.

Skills

Care coordination

Rota management

Communication

CQC awareness

Driving licence (useful)

Job description

Care Coordinator - Clover Care Group

Chelmsford (office based) | Full time | On-call required

Clover Care Group is a CQC-registered provider of complex care for adults and children. We support people in their own homes and in supported living settings across the UK. We are growing and need a Care Coordinator to join our Chelmsford office and help us deliver consistent, well-run care packages.

The role

You will be the day-to-day link between our support workers and nurses,the people we support andtheir families. That means:

• Building and managing rotas so every package is fully staffed, every shift, every week


• Matching the right support workers to each person based on skills, training and personality


• Being the first point of contact for staff, families and professionals, and dealing with issues before they become problems


• Keeping care records, risk assessments and staff files accurate and up to date


• Supporting recruitment, onboarding and shadow shifts for new staff


• Working closely with our Clinical Director and management team on new packages and changes to existing ones

On-call

This role includes participation in our on-call rota covering evenings and weekends on a shared basis with the rest of the team. Complex care does not stop at 5pm, and when a shift falls through at short notice you will be the one finding cover. If that is not for you, this is not the right role.

Who we are looking for

• Experience coordinating care, ideally in complex care, supported living or domiciliary care


• Confident with rota and care management systems and generally organised


• Calm under pressure. Rotas fall over, people call in sick, families get worried. You sort it out


• A clear, direct communicator who is comfortable on the phone all day


• Some understanding of CQC requirements and safeguarding


• A driving licence is useful but not essential

What you get

• A small, hands-on team where your decisions actually matter


• Training and a clear route into senior coordinator or registered manager roles as we grow


• Office based in Chelmsford, 5 minutes from railway station

Clover Care Group is an equal opportunities employer. This role is subject to an enhanced DBS check and satisfactory references.