Care Coordinator

Confidential; Essex; On-site; GBP 26,000 - 32,000; Full time

Job summary

Clover Care Group in Chelmsford is seeking a Care Coordinator to join our office-based team. You will link day-to-day between support workers, nurses, and families to ensure well-run care packages. The role includes on-call duties and coordinating staffing across shifts.

You will manage rotas, match staff to clients, and maintain care records, while supporting recruitment and onboarding in a growing service. A driving licence is useful but not essential.

Qualifications

• Experience coordinating care, preferably in complex or domiciliary settings.
• Organised and confident with rota management and care systems.
• Calm under pressure and able to handle last-minute changes.
• Clear communicator comfortable on the phone.
• Some understanding of CQC requirements and safeguarding.

Responsibilities

• Build and manage rotas to ensure full staffing for all packages.
• Match workers to individuals based on skills, training and personality.
• Be the first point of contact for staff, families and professionals.
• Keep care records, risk assessments and staff files up to date.
• Support recruitment, onboarding and shadow shifts for new staff.
• Collaborate with Clinical Director on new packages and changes.

Skills

Care coordination

Rotas management

Communication

CQC knowledge

Driving licence

Tools

Care management software

Job description

Care Coordinator Clover Care Group
Chelmsford (office based) Full time On-call required

Clover Care Group is a CQC-registered provider of complex care for adults and children. We support people in their own homes and in supported living settings across the UK. We are growing and need a Care Coordinator to join our Chelmsford office and help us deliver consistent, well-run care packages.

The role

You will be the day-to-day link between our support workers and nurses, the people we support and their families. That means:

• Building and managing rotas so every package is fully staffed, every shift, every week
• Matching the right support workers to each person based on skills, training and personality
• Being the first point of contact for staff, families and professionals, and dealing with issues before they become problems
• Keeping care records, risk assessments and staff files accurate and up to date
• Supporting recruitment, onboarding and shadow shifts for new staff
• Working closely with our Clinical Director and management team on new packages and changes to existing ones

On-call

This role includes participation in our on-call rota covering evenings and weekends on a shared basis with the rest of the team. Complex care does not stop at 5pm, and when a shift falls through at short notice you will be the one finding cover. If that is not for you, this is not the right role.

Who we are looking for

• Experience coordinating care, ideally in complex care, supported living or domiciliary care
• Confident with rota and care management systems and generally organised
• Calm under pressure. Rotas fall over, people call in sick, families get worried. You sort it out
• A clear, direct communicator who is comfortable on the phone all day
• Some understanding of CQC requirements and safeguarding
• A driving licence is useful but not essential

What you get

• A small, hands-on team where your decisions actually matter
• Training and a clear route into senior coordinator or registered manager roles as we grow
• Office based in Chelmsford, 5 minutes from railway station

Clover Care Group is an equal opportunities employer. This role is subject to an enhanced DBS check and satisfactory references.