Care Coordinator

Good Oaks Home Care; Northwich; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Competitive salary (£26k-£28k)

20 days annual leave + bank holidays

Paid mileage for business travel

Induction and ongoing training

Career progression opportunities

Blue Light Card discount

Job summary

GoodOaks Home Care Mid Cheshire is seeking a capable Care Coordinator to join our award-winning team. Based in Mid-Cheshire, you will organise weekly care schedules, balance client requests with carer availability, and maintain clear communication with families and professionals.

You will support staff with scheduling, training, and on-call duties while ensuring high-quality, compliant care delivery and a smooth continuity of service for our clients.

Qualifications

• Full UK driving licence and access to a vehicle.
• DBS check (or willingness to undertake one) and right to work in the UK.
• Experience in care coordination, scheduling or care service delivery is desirable.

Responsibilities

• Create and maintain weekly care schedules, ensuring client visits are covered.
• Manage day-to-day scheduling changes and respond to unforeseen circumstances.
• Handle staff absence, allocate calls, and cancel care calls as needed.
• Assist in training and inducting new team members.
• Allocate care calls and arrange cover where required.
• Conduct care visits and provide field-based support when needed.
• Maintain regular communication with clients, families and healthcare professionals.
• Ensure accurate record-keeping and adherence to policies.
• Help deliver reliable, high-quality care services.
• Participate in the out-of-hours on-call rota when required.

Skills

Full UK driving licence

Care coordination

Scheduling

IT literacy

Communication

Organised

Tools

Scheduling software

Job description

Care Coordinator

GoodOaks Home care Mid Cheshire

Join an Award-Winning Home Care Team That Truly Values Its People

At GoodOaks Home Care Mid Cheshire, we're we're proud of the professional yet personal care that our carers provide. As an award-winning home care company, we strive to be the go-to provider of quality care by valuing, developing, and rewarding the dedicated individuals who work with us.

We’re looking for a Care Coordinator to join our brilliant team in Mid-Cheshire. This crucial role ensures our clients receive exceptional care. The role involves organising schedules based on clients' requested call times and care professional availability, as well as maintaining effective communication with staff, clients, families, and professionals.

This position offers an excellent opportunity for professional growth and development within our expanding business, which is committed to providing superior home care throughout Mid-Cheshire.

This is a service-based role, and you will be expected to provide hands-on care support when required to ensure continuity of service.

Key responsibilities

• Create and maintain weekly care schedules, ensuring all client visits are covered efficiently

• Manage day-to-day scheduling changes and respond quickly to unforeseen circumstances

• Managing staff absence, allocating calls, and cancelling care calls when necessary

• Assisting in the training and induction of new team members

• Allocate care calls and arrange cover where required

• Conduct care visits and provide field-based support as needed

• Maintain regular communication with clients, families, and healthcare professionals

• Ensure accurate record-keeping and compliance with company policies and procedures

• Help deliver a reliable, responsive, and high-quality care service

• Participate in the out-of-hours on-call rota when required

About you

We're looking for someone who is:

• Highly organised with excellent time management skills

• Experienced in care coordination, scheduling, or care service delivery (desirable)

• Passionate about providing outstanding care and customer service

• A confident communicator who can build positive relationships with people at all levels

• IT literate and comfortable using scheduling and care management systems

• Calm under pressure and able to solve problems effectively

• Reliable, proactive, and able to work independently

• A positive team player who helps motivate and support colleagues

• Committed to personal and professional development

Essential requirements

• Full UK driving licence and access to a vehicle

• Flexibility to provide care support when required

• Enhanced DBS check (or willingness to undertake one)

• Right to work in the UK

What we offer

• Full-time permanent position

• Competitive salary of £26,000 to £28,000 (depending on experience)

• 20 days annual leave plus bank holidays

• Paid mileage for business travel

• Paid induction and ongoing training

• Career progression opportunities within a growing organisation

• Supportive, professional and approachable management team

• Blue Light Card discount scheme

• Paid DBS check

• Employee recognition and reward programmes

• A positive workplace culture where your contribution is genuinely valued

If you're ambitious, compassionate, and looking to build your career with a quality-focused home care provider, we'd love to hear from you.