Care Coordinator - Complex Care, On-Call & Growth

Clover care group limited; Chelmsford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Clover Care Group in Chelmsford is seeking a dedicated Care Coordinator to act as the day-to-day link between support workers, nurses, service users and families. The role focuses on building and managing rotas, matching staff to each person, and keeping records up to date.

This office-based position is full-time with an on-call element, requires calm under pressure and clear communication, and offers a clear route into senior coordinator roles as the company grows.

Qualifications

• Experience coordinating care, ideally in complex or domiciliary settings.
• Confident with rota and care management systems; highly organized.
• Calm under pressure with rotas and urgent changes.
• Clear, direct communicator comfortable on the phone.
• Some understanding of CQC requirements and safeguarding.

Responsibilities

• Build and manage rotas so every package is fully staffed.
• Match the right support workers to each person based on skills and personality.
• Be the first point of contact for staff, families and professionals and resolve issues.
• Maintain accurate care records, risk assessments and staff files.
• Support recruitment, onboarding and shadow shifts for new staff.
• Collaborate with Clinical Director and management on new/changed packages.

Skills

Care coordination

Rota management

Communication skills

CQC knowledge

Tools

Care management software

Job description

Clover Care Group in Chelmsford is seeking a dedicated Care Coordinator to act as the day-to-day link between support workers, nurses, service users and families. The role focuses on building and managing rotas, matching staff to each person, and keeping records up to date.

This office-based position is full-time with an on-call element, requires calm under pressure and clear communication, and offers a clear route into senior coordinator roles as the company grows.