Care Coordinator: Lead Care & Branch Growth

Midshires Care Limited; Carlisle; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with nationally recognisedqual

Welcoming, inclusive culture

Job summary

Helping Hands in Carlisle is seeking a dedicated Care Coordinator to keep extraordinary care running smoothly. You will work with the Branch Care Manager to support carers, customers and the local community, ensuring visits are well-planned and customers receive reliable care.

This role emphasizes people-first leadership, strong communication, and regulatory know-how, with opportunities to recruit, supervise carers and contribute to branch growth.

Qualifications

• A Level 3 Diploma in Adult Care or working towards it.
• Experience in care, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Communication skills

Decision making

People-focused

Education

Level 3 Diploma in Adult Care

Job description

Helping Hands in Carlisle is seeking a dedicated Care Coordinator to keep extraordinary care running smoothly. You will work with the Branch Care Manager to support carers, customers and the local community, ensuring visits are well-planned and customers receive reliable care.

This role emphasizes people-first leadership, strong communication, and regulatory know-how, with opportunities to recruit, supervise carers and contribute to branch growth.