Care Coordinator — Grow Care Impact & Team Support

Midshires Care Limited; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Job summary

Helping Hands in the United Kingdom is seeking a Care Coordinator to keep extraordinary care running smoothly. Working with the Branch Care Manager, you’ll support carers, customers and the wider community, ensuring visits are well-planned and every customer receives reliable care.

You’ll be coordinating carers, updating care plans to reflect needs, and helping recruit and onboard new carers. The role offers growth within a supportive, inclusive culture with real local impact.

Qualifications

• Experience in the care sector, ideally in a supervisory role.
• Strong understanding of regulatory standards (CQC/CIW) and best practice.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across local area.
• Allocate carers effectively for consistent, high-quality support.
• Complete supervisions and observations on time to help carers grow.
• Help recruit and onboard new carers, strengthening branch capacity.
• Review and update care plans reflecting customers' needs and wellbeing.
• Look for opportunities to grow the branch and engage the community.
• Champion brilliant customer service in every interaction.
• Support on-call duties in line with branch rota.

Skills

Communication skills

Decision-making

People-first approach

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands in the United Kingdom is seeking a Care Coordinator to keep extraordinary care running smoothly. Working with the Branch Care Manager, you’ll support carers, customers and the wider community, ensuring visits are well-planned and every customer receives reliable care.

You’ll be coordinating carers, updating care plans to reflect needs, and helping recruit and onboard new carers. The role offers growth within a supportive, inclusive culture with real local impact.