Care Coordinator: Lead Local Care & Growth

Helping Hands Homecare

Birmingham

On-site

GBP 28,000 - 30,000

Full time

6 days ago

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Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

National qualifications support

Refer-a-friend bonus

Job summary

Helping Hands Homecare is seeking a dedicated Care Coordinator in Birmingham to join our branch team and support carers, customers and the community. You will work with the Branch Care Manager to deliver exceptional care, allocate carers, review care plans and complete timely supervisions and onboarding to grow the branch’s capacity and impact.

With a Level 3 Diploma in Adult Care and a people-centred approach, you’ll uphold CQC/CIW standards, communicate confidently, and champion a kind,

Qualifications

A Level 3 Diploma in Adult Care or willingness to work towards.
Experience in the care sector, ideally in a supervisory role.
Understanding of CQC/CIW regulatory standards.

Responsibilities

Support your Branch Care Manager to deliver exceptional care across your local area.
Allocate carers effectively so customers receive consistent, high-quality support.
Complete supervisions and observations on time, helping carers grow and maintain great practice.
Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
Look for opportunities to grow the branch, supporting local engagement and commercial activity.
Champion brilliant customer service, ensuring every interaction feels considered and kind.