Care Coordinator: Grow Care & Lead with Kindness

Helping Hands Homecare, Inc.; Worcester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days leave annually (rising to 26)

Blue Light Card discounts

Employee assistance programme

Qualifications support

Refer-a-friend bonus

Inclusive culture

Job summary

Helping Hands Worcester is seeking a dedicated Care Coordinator to keep extraordinary care running smoothly. Working closely with the Branch Care Manager, you’ll support carers, customers and the wider community, ensuring visits are well-planned and every customer receives reliable care.

You’ll allocate carers, complete supervisions, help recruit and onboard, and review care plans to reflect customers’ needs. A Level 3 Diploma in Adult Care and a full UK driving licence are required.

Qualifications

• A Level 3 Diploma in Adult Care is required or the candidate is willing to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills and ability to make decisions confidently.

Responsibilities

• Support the Branch Care Manager to deliver exceptional care across the local area.
• Allocate carers to ensure consistent, high-quality support for customers.
• Complete supervisions and observations on time to support carers' development.
• Assist in recruiting and onboarding new carers to strengthen branch capacity.
• Review and update care plans to reflect customers' needs and wellbeing.
• Identify opportunities to grow the branch and engage with the community.
• Champion excellent customer service in every interaction.
• Assist with on-call duties as per the branch rota.

Skills

Communication skills

Decision-making

People-first approach

Care sector experience

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands Worcester is seeking a dedicated Care Coordinator to keep extraordinary care running smoothly. Working closely with the Branch Care Manager, you’ll support carers, customers and the wider community, ensuring visits are well-planned and every customer receives reliable care.

You’ll allocate carers, complete supervisions, help recruit and onboard, and review care plans to reflect customers’ needs. A Level 3 Diploma in Adult Care and a full UK driving licence are required.