Care Coordinator | Build Impactful Home Care & Growth

Helping Hands Home Care; Worcester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with nationally recognised qul

Refer-a-friend bonus scheme

Career progression

Job summary

Helping Hands Home Care in Worcester is seeking a Branch Care Supervisor to help deliver exceptional care across local areas. You will support the Branch Care Manager, recruit and onboard carers, and ensure care plans reflect customers’ needs.

A Level 3 Diploma in Adult Care and supervisory experience are preferred, with a full UK driving licence and strong communication. You'll work within a supportive, inclusive culture with clear progression, learning opportunities, and benefits including 25

Qualifications

• Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch's capacity and community impact.
• Review and update care plans so they reflect each customer's needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Care sector experience

Supervisory experience

Regulatory knowledge (CQC/CIW)

Full UK driving licence

Strong communication skills

Decision-making

People-first approach

Education

Level 3 Diploma in Adult Care

Job description

Helping Hands Home Care in Worcester is seeking a Branch Care Supervisor to help deliver exceptional care across local areas. You will support the Branch Care Manager, recruit and onboard carers, and ensure care plans reflect customers’ needs.

A Level 3 Diploma in Adult Care and supervisory experience are preferred, with a full UK driving licence and strong communication. You'll work within a supportive, inclusive culture with clear progression, learning opportunities, and benefits including 25