Care Coordination Lead — Growth & Community Impact

Helping Hands Home Care; Poole; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25+ days

Blue Light Card discounts

Employee assistance programme

Qualifications support

Refer-a-friend bonus

Career progression

Inclusive culture

Job summary

Helping Hands Home Care in Poole is seeking a Care Coordinator to keep extraordinary care running smoothly. You will work with the Branch Care Manager to support carers, customers, and the community, ensuring visits are well-planned and everyone feels supported.

The role requires a Level 3 Diploma in Adult Care, care-sector experience (ideally supervisory), and a full UK driving licence. Join a welcoming team with clear progression and meaningful impact.

Qualifications

• Requires Level 3 Diploma in Adult Care.
• Experience in the care sector, ideally in a supervisory role.
• Understanding of CQC/CIW standards and best practice.
• Full UK driving licence and access to own vehicle.
• Strong communication and people-focused approach.

Responsibilities

• Support Branch Care Manager to deliver high-quality care locally.
• Allocate carers to ensure consistent, high-quality visits.
• Complete supervisions and observations on time.
• Assist recruitment and onboarding of new carers.
• Review and update care plans to reflect needs and preferences.
• Help grow the branch via local engagement and activity.
• Deliver excellent customer service with kindness and care.

Skills

Care sector experience

Supervision experience

Strong communication

Decision making

People-first approach

Customer service

Education

Level 3 Diploma in Adult Care

Tools

Driving license

Job description

Helping Hands Home Care in Poole is seeking a Care Coordinator to keep extraordinary care running smoothly. You will work with the Branch Care Manager to support carers, customers, and the community, ensuring visits are well-planned and everyone feels supported.

The role requires a Level 3 Diploma in Adult Care, care-sector experience (ideally supervisory), and a full UK driving licence. Join a welcoming team with clear progression and meaningful impact.