Care Coordinator: Lead Care & Community Growth

Helping Hands Home Care; Walsall; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25/26 days

Blue Light discounts

Employee assistance

Support qualifications

Refer-a-friend bonus

Inclusive culture

Job summary

Helping Hands in Walsall is seeking a Care Coordinator to join our West 6 branch. You’ll support carers, customers and the community, ensuring visits are well-planned and care is reliable.

Working with the Branch Care Manager, you’ll grow the branch’s impact, recruit and onboard carers, and review care plans to reflect individual needs. A Level 3 Diploma in Adult Care and a full UK driving licence are preferred.

Qualifications

• Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• Good understanding of regulatory standards (CQC/CIW).
• Full UK driving licence and access to your own vehicle.
• Strong communication and people-oriented approach.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Communication skills

Decision-making

People-first approach

Driving licence

Education

Level 3 Diploma in Adult Care

Job description

Helping Hands in Walsall is seeking a Care Coordinator to join our West 6 branch. You’ll support carers, customers and the community, ensuring visits are well-planned and care is reliable.

Working with the Branch Care Manager, you’ll grow the branch’s impact, recruit and onboard carers, and review care plans to reflect individual needs. A Level 3 Diploma in Adult Care and a full UK driving licence are preferred.