Care Coordinator: Lead Local Care & Team Growth

Helping Hands Homecare; Clayhanger; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days’ annual leave

Blue Light Card discounts

Employee assistance programme

Support with nationally recognisedqual

Refer-a-friend bonus scheme

Welcoming, inclusive culture whereYour

Job summary

Helping Hands Homecare, Inc. in Walsall is seeking a Care Coordinator to work closely with the Branch Care Manager, supporting carers, customers and the community to ensure every visit is well-planned and delivered with compassion.

You’ll allocate carers, supervise visits, help recruit and onboard staff, and review care plans to reflect each customer’s needs while upholding CQC/CIW standards and maintaining excellent customer service.

Qualifications

• Level 3 Diploma in Adult Care or willingness to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Strong understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to your own vehicle.
• Excellent communication, confident decision-making and a people-first approach.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans to reflect customer needs, preferences and wellbeing.
• Look for opportunities to grow the branch through local engagement and activity.
• Champion brilliant customer service and ensure interactions are kind.
• Support on-call duties in line with the branch rota.

Skills

Communication skills

Decision making

People-first approach

Customer service

Supervisory experience

Education

Level 3 Diploma in Adult Care

Job description

Helping Hands Homecare, Inc. in Walsall is seeking a Care Coordinator to work closely with the Branch Care Manager, supporting carers, customers and the community to ensure every visit is well-planned and delivered with compassion.

You’ll allocate carers, supervise visits, help recruit and onboard staff, and review care plans to reflect each customer’s needs while upholding CQC/CIW standards and maintaining excellent customer service.