Complex Care Coordinator — Hybrid Role with Growth

Care England; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

23 days annual leave

Birthday off

Company pension

Employee Assistance Programme

Ongoing training and professional deve

Career progression

Support from management and clinical团队

Job summary

Care England in SE London is seeking a Care Coordinator to join a specialist complex care team. The role involves managing care packages, staff rotas and building strong client and family relationships to ensure safe, person-centred care at home.

The position is permanent, full-time with hybrid work (4 days in the office, 1 day WFH) and a salary of £30,000–£35,000 per year. Benefits include 23 days leave, pension, EAP, and ongoing training and development.

Qualifications

• Previous experience coordinating care packages within domiciliary care, complex care or a similar community-based service.
• Experience managing staff rotas and using electronic rostering or care management systems.
• Strong organisational skills and the ability to manage multiple care packages.
• Excellent communication and relationship-building skills.
• Confidence resolving staffing challenges and prioritising competing demands.
• Good IT skills and a commitment to delivering high‑quality care.

Responsibilities

• Managing staffing rotas across allocated complex care packages, ensuring consistent coverage and arranging replacements when required.
• Monitoring staffing requirements and working with recruitment colleagues to address gaps.
• Building relationships with clients, families and care professionals through regular calls, visits and professional meetings.
• Conducting quarterly staff supervisions and supporting staff engagement and retention.
• Working with compliance and clinical teams to monitor staff documentation, mandatory training and competency requirements.
• Investigating non-clinical complaints and incidents, escalating concerns appropriately.
• Maintaining accurate care management records and preparing reports for clients, management and commissioners.
• Supporting safe, person-centred service delivery in line with CQC standards.

Skills

Care coordination

Staff rostering

Communication

Organisation

IT skills

Job description

Care England in SE London is seeking a Care Coordinator to join a specialist complex care team. The role involves managing care packages, staff rotas and building strong client and family relationships to ensure safe, person-centred care at home.

The position is permanent, full-time with hybrid work (4 days in the office, 1 day WFH) and a salary of £30,000–£35,000 per year. Benefits include 23 days leave, pension, EAP, and ongoing training and development.