Care Coordinator

Home Instead; East Midlands; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

Refer a Friend £200 bonus

Employee benefits & discounts

Recognition and awards

Job summary

Home Instead in Leicester, England seeks a Care Coordinator to design and manage client and care professional schedules, ensuring consistency and timely updates.

You will liaise with care teams, adapt to changes, and build strong relationships with clients to deliver high-quality home care. The role requires solid IT skills, organisational strength, and a proactive approach. DBS enhanced disclosure applies.

Qualifications

• Experience in scheduling or coordination roles, preferably within home care or logistics.
• Strong IT literacy with Microsoft Office or Google Suite and CRM systems.

Responsibilities

• Understand and build effective schedules around clients and care professionals.
• Ensure schedules consider travel time, holidays, training, and cancellations.
• Be responsive to changes and liaise with team members.
• Match care professionals to new clients and arrange introductions.
• Maintain consistent schedules with the same care professional when possible.
• Develop relationships with clients and care professionals to ensure positive experiences.
• Work with recruitment to meet staffing needs and resource care packages.

Job description

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

The Role

• Understand and build effective and efficient schedules around our clients and Care professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professional so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Insteads Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

The following would be advantageous

• Driving Results
• Adapting to Change
• Customer Focus
• Planning & Organising
• Resilience
• Communication & Relationship Management

Additional Information

• Company Pension Scheme
• Local & Professional Support Team available, 24/7 on call support
• Blue Light Discount Card - optional to purchase £5 for a 2 year membership
• Refer A Friend Scheme (£200 Bonus)
• Employee Benefits & Discount Scheme (Tesco, Sainsburys, Nike, EE, Booking.com and many more)
• Fantastic Recognition and acknowledgement during birthdays, appraisals, and special occasions (Gift cards)
• Care awards and Company Events

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.

Care Coordinator • Leicester, England, United Kingdom