Care Coordinator

Home Instead; Gloucester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Home Instead is seeking a dedicated Care Coordinator in Gloucester to champion compliance and elevate the quality of in-home care. You will manage client care, lead a team, and ensure smooth daily operations while maintaining high standards of person-centered service.

Ideal candidates are organized, can work independently in a remote environment, and possess strong communication abilities. The role includes on-call duties and opportunities to engage in local networking and marketing events.

Qualifications

• Minimum of 5 GCSEs including Maths and English.
• Excellent, clear telephone manner.
• Experience in care sector preferred but not essential.
• Access to reliable transport for local travel.
• Proficient with MS Office and ability to learn new digital systems quickly.

Responsibilities

• Lead the Client Experience team, fostering a positive culture and managing client relationships, reviews and communications.
• Conduct new client consultations, complete paperwork, and create/audit digital care plans.
• Create and maintain visit schedules and update records on care management systems.
• Identify training needs from audits and ensure compliance with company policies and CQC regulations.
• Participate in on-call rota and support field staff during emergencies.
• Maintain a cost-saving mindset and participate in local networking and marketing events.

Skills

MS Office

Digital systems

Education

5 GCSEs including Maths & English

Tools

Care management systems

Job description

Company Description Home Instead is the world’s leading provider of non-medical care and companionship services for older people, helping them live independently in their own homes.

• Award-Winning Workplace: Our Gloucester office is a proud winner of the WorkBuzz 2025 5-Star Employer Award.
• National Recognition: We hold the highest number of CQC "Outstanding" ratings of any home care provider in the UK.
• Our Approach: We excel by delivering care that is unrushed, relationship-led, and person-centred (with a minimum of one-hour visits).
• Global Strength, Local Heart: We combine global best practices with locally owned, deeply personalised service.

Gloucester office is a winner of WorkBuzz's 2025 5-Star Employer Award

Company Description Home Instead is the world’s leading provider of non-medical care and companionship services for older people, helping them live independently in their own homes.

• Award-Winning Workplace: Our Gloucester office is a proud winner of the WorkBuzz 2025 5-Star Employer Award.
• National Recognition: We hold the highest number of CQC "Outstanding" ratings of any home care provider in the UK.
• Our Approach: We excel by delivering care that is unrushed, relationship-led, and person-centred (with a minimum of one-hour visits).
• Global Strength, Local Heart: We combine global best practices with locally owned, deeply personalised service.

Gloucester office is a winner of WorkBuzz's 2025 5-Star Employer Award

Role

Bring your sharp mind, systems expertise, and caring heart to a role that truly matters. We are hiring a self-motivated Care Coordinator to champion compliance and elevate our quality of care.

• As a Care Coordinator, you will manage client care, lead a dedicated team, and ensure smooth, compliant daily operations. Your responsibilities will include:
• Client & Team Management: Lead the Client Experience team, foster a positive culture, and manage client relationships, reviews, and communications.
• Assessments & Care Planning: Conduct new client consultations, complete necessary paperwork, and create/audit digital care plans.
• Scheduling & Systems: Create and maintain precise visit schedules and update records on our care management systems.
• Quality & Compliance: Identify training needs from audits and ensure compliance with all company policies and CQC regulations.
• Operational Flexibility: Participate in the on-call rota and support field staff during emergencies (which may include undertaking care visits if needed).
• Growth & Value: Maintain a cost-saving mindset in all actions and participate in local networking and marketing events.

What We Are Looking for:

For we are looking for an intelligent, self-driven, and highly organised individual who fits the following criteria:

• Sector Knowledge: Experience in the care sector is preferred but not essential. Candidates from outside the care sector who excel in this role usually come from fast-paced, customer-centric environments that require a mix of logistics, people management, and strict compliance. For example Medical and Dental receptionists, Legal assistants, Conveyancing secretaries, school administrators/Exam Officers, Call centre team leaders, Hotel Front office supervisors, Duty managers in retail etc.
• Tech & System Skills: Proficient with standard Microsoft Office programs (Word, Excel, Outlook) and a proven ability to learn new digital systems quickly.
• Education & Communication: A minimum of 5 GCSEs (including Maths and English) and an excellent, clear telephone manner.
• Mobility: Access to a reliable means of transport is required for local travel.
• Knowledge of in-home care or senior care services is an advantage.
• High school diploma or equivalent required; post-secondary education in healthcare, social services, or a related discipline is a plus.
• Ability to work independently in a remote environment while collaborating with a multidisciplinary team.

Additional Information

• Pay: Competitive, based on your experience and skills.
• Probation: Subject to a successful 6-month probation period.
• Vetting: This role is subject to an enhanced DBS disclosure, Right to Work (RTW) checks, and reference checks.
• Home Instead is committed to safeguarding and promoting the welfare of adults. We welcome applications from all sections of the community to reflect the wonderful neighbourhoods we serve.