Care Coordinator

The Methodist Church in Britain; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Learning and development

External development opportunities

Job summary

Horizon Healthcare is seeking a Care Coordinator to support patients with long-term or complex needs, helping them navigate health and care services. You will manage a defined caseload, develop personalised care plans and follow up referrals across primary, community and hospital services.

The role is non-clinical, working closely with GPs, social prescribing link workers and other professionals; PCI Care Coordinator training or commitment to complete it is required.

Qualifications

• GCSE grade 4/C or above in English and Mathematics
• PCI Care Coordinator training, or willingness to undertake it
• Evidence of continuing professional development
• Good standard of education

Responsibilities

• Identify and support patients who may benefit from coordinated, personalised care
• Manage and regularly review an allocated caseload
• Act as the key point of contact for patients, families and carers
• Develop personalised care and support plans based on what matters to them
• Help patients navigate primary, secondary, community, social care and voluntary-sector support
• Coordinate referrals, appointments and follow-up within the scope of the role
• Support transitions between hospital, community and primary care services
• Work with GPs, nurses, pharmacists, social prescribing link workers and other professionals
• Coordinate multidisciplinary team meetings, including preparation and follow-up
• Maintain accurate patient records and activity data
• Identify delays, gaps in care or safeguarding concerns and escalate
• Contribute to service improvement, audit and initiatives to improve access and reduce health inequalities

Skills

Verbal communication

Written communication

Organisation

Time management

IT skills (Microsoft Office)

Accurate record keeping

Education

GCSE English & Maths (4/C)

PCI Care Coordinator training

Evidence of continuing professional development

Good standard of education

Tools

SystmOne

EMIS

Job description

This Care Coordinator post sits within the practice team at Horizon Healthcare, supporting patients with long-term, multiple or complex needs to find their way through health and care services. Core work is managing a defined caseload, agreeing personal care plans and following up referrals across primary, community and hospital services. Non-clinical, with close working alongside GPs and social prescribing link workers. Applicants need PCI Care Coordinator training or a commitment to complete it.

What the job involves

• Identify and support patients who may benefit from coordinated, personalised care
• Manage and regularly review an allocated caseload
• Act as the key point of contact for patients, families and carers
• Work with patients to develop personalised care and support plans based on what matters to them
• Help patients navigate primary, secondary, community, social care and voluntary-sector support
• Coordinate referrals, appointments and follow-up within the scope of the role
• Support transitions between hospital, community and primary care services
• Work with GPs, nurses, pharmacists, social prescribing link workers, health and wellbeing coaches and other professionals
• Coordinate and support multidisciplinary team meetings, including preparation, recording actions and follow-up
• Maintain accurate patient records, caseload information and activity data
• Identify delays, gaps in care, safeguarding concerns or other risks and escal
• Contribute to service improvement, audit and initiatives to improve access and reduce health inequalities

Qualifications

• GCSE grade 4/C or above (or equivalent) in English and Mathematics
• PCI Care Coordinator training, or willingness to undertake it
• Evidence of continuing professional development
• Good standard of education

Experience

• Working with patients, service users, families or carers
• Working in a customer service, healthcare, social care or support environment
• Working within a multidisciplinary team
• Maintaining accurate records and handling confidential information

Skills & knowledge

• Excellent verbal and written communication, with strong interpersonal skills
• Excellent organisation, time management and prioritisation, managing a caseload and meeting deadlines
• Strong IT skills, including Microsoft Office
• Accurately recording, maintaining and retrieving information

Other

• Working collaboratively with healthcare professionals and partner organisations
• Caring, compassionate, non-judgemental and patient-focused
• Professional, trustworthy and reliable, committed to confidentiality
• Positive, flexible and self-motivated, with emotional resilience

Nice to have

• Experience coordinating services, appointments or care pathways
• Experience supporting people with long-term conditions, frailty or complex needs
• Experience in a GP practice, primary care, NHS or social care setting
• Experience using clinical systems such as SystmOne or EMIS
• Experience in service improvement, audit or data collection
• NVQ Level 3 in Health & Social Care, Business Administration or equivalent
• Care Certificate, or willingness to complete within an agreed timeframe
• Training in safeguarding adults and children

What’s offered

• Learning and development, including mandatory training
• Subject to approval, external development opportunities