Care Coordinator - Clinical Services

The Methodist Church in Britain; United Kingdom; On-site; GBP 21,000 - 32,000; Full time

Job summary

Canterbury Medical Practice is seeking a Care Coordinator to join the Clinical Services Team. The role provides administrative support for GMS and non-GMS work, including QOF, enhanced services and AQP contracts, using EMIS to run searches, reports and patient messaging campaigns.

The post expects strong Microsoft Office and Excel skills, plus good literacy and numeracy. Your day will involve liaising with clinicians and staff, managing IT systems, conducting disease monitoring and coding

Qualifications

• Good standard of education and numeracy/literacy
• Proficiency with Microsoft Office including Excel
• Strong communication and interpersonal skills
• Highly organised with attention to detail and able to prioritise workload
• Ability to work under pressure and meet deadlines

Responsibilities

• Provide administrative support to the Clinical Services Team for GMS and non-GMS work, including QOF, enhanced services, AQP contracts and other schemes
• Liaise with and support the clinical team, practice staff, contractors and third parties
• Use IT and software, including EMIS, Ardens and iPlato, to manage the practice population
• Run EMIS searches and reports for chronic disease monitoring, other monitoring and clinical audits
• Assist with mail merges and text messaging campaigns for chronic disease management, vaccination, health promotion and patient feedback
• Support the Coding Team with filing documents and basic coding
• Attend internal and external meetings
• Keep up to date with mandatory and role-specific training and attend relevant courses and events
• Help solve day-to-day IT, systems and workload issues
• Keep up to date with the organisation's policies and procedures
• Help develop and maintain systems and processes that improve patient outcomes and experience, including through technology
• Undertake any other duties appropriate to the role
• Nice to have familiarity with GP contracts, QOF and enhanced services

Skills

Microsoft Office

Excel

Policy compliance

Interpersonal skills

Attention to detail

Time management

Under pressure work

Education

Good standard of education

Tools

Microsoft Office

EMIS Web

Ardens

iPlato

DART

Docman

Health Options

Job description

Care Coordinator post in the Clinical Services Team at Canterbury Medical Practice, a primary care practice serving 24,000 patients. The role supports GMS and non-GMS contract work, including QOF, enhanced services and AQP contracts, and uses clinical IT such as EMIS to run searches, reports and patient messaging campaigns. The working days are Monday, Thursday and Friday, and the team is growing. Strong Microsoft Office and Excel skills and a good standard of literacy and numeracy are essential.

What the job involves

• Provide administrative support to the Clinical Services Team for GMS and non-GMS work, including QOF, enhanced services, AQP contracts and other schemes
• Liaise with and support the clinical team, practice staff, contractors and third parties
• Use IT and software, including EMIS, Ardens and iPlato, to manage the practice population
• Run EMIS searches and reports for chronic disease monitoring, other monitoring and clinical audits
• Assist with mail merges and text messaging campaigns for chronic disease management, vaccination, health promotion and patient feedback
• Support the Coding Team with filing documents and basic coding
• Attend internal and external meetings
• Keep up to date with mandatory and role-specific training and attend relevant courses and events
• Help solve day-to-day IT, systems and workload issues
• Keep up to date with the organisation's policies and procedures
• Help develop and maintain systems and processes that improve patient outcomes and experience, including through technology
• Undertake any other duties appropriate to the role

What’s required

Qualifications

• Good standard of education
• Good literacy and numeracy skills

Skills & knowledge

• Good knowledge of Microsoft Office, including Excel
• Ability to follow policies and procedures
• Good interpersonal and communication skills
• Highly organised with excellent attention to detail
• Time management and the ability to prioritise workload
• Ability to work under pressure and meet deadlines

Other

• High levels of integrity and confidentiality
• Drive to provide excellent services for patients
• Good initiative and judgement
• Flexible and willing to step in to support team members
• Polite, confident, enthusiastic and motivated
• Adaptable and a good team player

Nice to have

• Understanding of, or experience with, GP contracts, QOF and enhanced services
• Familiarity with EMIS Web, including templates and searches
• Familiarity with DART, Docman, Health Options, Ardens and iPlato
• Up to date with mandatory and role-specific training
• Track record of administrative experience in General Practice