Care Co-Ordinator

The Park Surgery; Herne Bay; On-site; GBP 19,000 - 23,000; Part time

Job summary

The Park Surgery in Herne Bay is seeking an enthusiastic Care Coordinator to join our team on a part-time basis (31.5 hours per week). Pattern: Monday 8.00 am–5.00 pm, Tuesday 8.00 am–4.00 pm, Thursday 8.00 am–4.00 pm, Friday 8.00 am–4.30 pm.

This is not a traditional reception-based role but an administrative and patient-focused position supporting the clinical team. You will care for patients with long‑term conditions and complex needs, help coordinate care, undertake home visits when

Qualifications

• Experience of working with patients, carers or members of the public in health, care or social care.
• Experience of working as part of a multidisciplinary team.
• Experience of managing and prioritising a varied workload.
• Experience of maintaining accurate records.
• Strong IT skills and ability to work with data.
• Confidentiality and professional approach to patient information.

Responsibilities

• Coordinate care for patients with complex health and social care needs.
• Develop positive relationships with patients and carers.
• Help patients understand and navigate health, social care and community services.
• Liaise with healthcare professionals and external agencies for effective communication.
• Identify patients requiring additional support and elevate concerns appropriately.
• Maintain accurate patient records and support QOF targets.
• Undertake appropriate patient reviews and clinical observations within training.
• Support personalised care planning and multidisciplinary teamwork.

Skills

Experience with patients

Teamwork

Workload management

Record keeping

IT skills

Confidentiality

Education

GCSE English & Maths (Grade C)

NVQ Level 3 or equivalent

Care Certificate or equivalent training

Tools

Excel

Job description

Job summary

We are looking for an enthusiastic, compassionate Care Coordinator to join our friendly practice. This is a part-time position for 31.5 hours per week. The work pattern is:
Monday 8.00 am to 5.00 pm
Tuesday 8.00 am to 4.00 pm
Thursday 8.00 am to 4.00 pm
Friday 8.00 am to 4.30 pm

Our Care Coordinators work closely with the Duty Doctor and wider team to support patients with complex health and care needs.

This is not a traditional reception-based Care Coordinator role. You will have an administrative and patient focused role, supporting the clinical team to provide coordinated care to vulnerable patients.

You will work with patients with long-term conditions, frailty, cancer, dementia and other complex needs, helping coordinate their care, reduce health inequalities and ensure they receive high-quality support. You will also carry out home visits where appropriate.

You will have undertaken your Care Certificate, or be willing to complete it, enabling you to undertake patient-facing clinical activities such as dementia reviews and blood pressure checks.

There are administrative tasks including running searches and reports, reviewing patient information, and working with data in Excel. You should be comfortable handling information accurately and using Excel to organise and manage data.

You will also support the practice to achieve QOF targets and maintain key patient registers.

This is an excellent role for someone who enjoys working with people and is organised and proactive.

Main duties of the job

• Supporting the Duty Doctor with the coordination, follow-up and management of patients requiring additional support.
• Identifying patients who may benefit from proactive care and appropriate intervention.
• Supporting patients with long-term conditions, frailty, dementia, cancer and other complex needs.
• Coordinating care between patients, carers, GPs, community services, hospitals and other healthcare and voluntary sector organisations.
• Supporting patients and carers to navigate health and social care services and addressing barriers to accessing appropriate support.
• Maintaining accurate and up-to-date patient registers and supporting QOF targets, recalls and proactive care activity.
• Identifying patients due reviews or other aspects of care and helping to ensure these are completed.
• Undertaking appropriate patient reviews and clinical observations within your training and assessed level of competence, including dementia reviews and blood pressure checks.
• Supporting personalised care and care planning.
• Liaising with the wider multidisciplinary team to promote effective communication and coordinated care.
• Supporting carers and identifying where additional help, advice or signposting may be appropriate.
• Supporting audits, searches and other practice initiatives to improve patient care and outcomes.
• Contributing to service development and identifying opportunities to improve the way we deliver care.

About us

We are a friendly and forward-thinking GP Practice looking after over 25,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients.

We are a flexible, friendly and supportive Practice. Ensuring our employees feel valued and happy in the workplace is an important value to us.

Job responsibilities

Care coordination and patient support

• Coordinate care for patients with complex health and social care needs.
• Develop positive and supportive relationships with patients and carers.
• Help patients understand and navigate available health, social care and community services.
• Liaise with healthcare professionals and external agencies to ensure effective communication and continuity of care.
• Identify patients requiring additional support and elevate concerns appropriately.

Clinical support

• Undertake clinical and patient-facing activities within the individual's training, competence and agreed scope of practice.
• Undertake blood pressure checks, dementia reviews and other appropriate clinical reviews following appropriate training and assessment.
• Support clinicians with proactive patient care and recall activity.
• Recognise and elevate any concerns identified during patient contact to an appropriate clinician.

QOF and proactive care

• Support the practice in achieving QOF targets and other contractual requirements.
• Maintain and update relevant patient registers.
• Identify patients who are due reviews, investigations or follow-up.
• Assist with searches, recalls and proactive care programmes.
• Support the practice to identify gaps in care and improve patient outcomes.

Team working

• Work closely with the duty doctor and wider clinical team.
• Contribute to multidisciplinary team working.
• Communicate effectively with colleagues across primary, secondary, community and social care.
• Participate in practice meetings and service improvement activity as required.

Administration and record keeping

• Maintain accurate, timely and appropriate patient records.
• Ensure all activity is documented in accordance with practice policies and information governance requirements.
• Manage workload effectively and prioritise according to patient need and clinical urgency.
• Undertake administrative tasks associated with care coordination and proactive patient management.

Person Specification

Experience

Essential

• Experience of working with patients, carers or members of the public in a health, care, social care or similar setting.
• Experience of working as part of a team.
• Experience of managing and prioritising a varied workload.
• Experience of maintaining accurate records.

Desirable

• Previous experience within general practice, primary care, community care or another healthcare environment.
• Experience of working with patients with long-term conditions or complex needs.
• Experience of undertaking patient reviews or clinical observations.
• Experience or training in undertaking clinical observations or patient reviews.

Qualifications

Essential

• Minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification
• NVQ Level 3 or equivalent

Desirable

• Care Certificate or equivalent healthcare related training

Knowledge, skills and abilities

Essential

• Understanding of confidentiality and information governance.
• Understanding of the importance of person-centred care.
• Understanding of the needs of patients with complex health and social care needs.
• Understanding of the importance of accurate record keeping.
• Excellent communication and interpersonal skills.
• Compassionate and empathetic approach to patients and carers.
• Ability to work independently and use initiative.
• Ability to prioritise and manage competing demands.
• Good attention to detail.
• Good IT skills
• Ability to work effectively as part of a multidisciplinary team.
• Ability to communicate appropriately with patients who may have complex or additional needs.
• Friendly, approachable and professional.
• Reliable and organised.
• Proactive and willing to take responsibility.
• Flexible and adaptable
• Able to maintain professional boundaries and confidentiality.

Desirable

• Knowledge of QOF and primary care quality targets.
• Understanding of long-term conditions, frailty, dementia or learning disabilities.
• Knowledge of local health, social care and community services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.