Care Coordinator

Home Instead Senior Care; Burgess Hill; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Care Coordinator & Scheduler to enhance the quality of care for the elderly. In this full-time role, you will be responsible for efficiently managing care schedules, ensuring continuity and compassion in service delivery. Your strong organisational and communication skills will be vital in building relationships with clients and Care Professionals alike. This position offers a competitive salary and additional benefits for on-call duties, making it a rewarding opportunity for those passionate about making a difference in the lives of others.

Qualifications

• Experience in a similar role within domiciliary care is preferred.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Manage effective schedules for clients and Care Professionals.
• Act as a key contact for clients, handling queries and care concerns.
• Support onboarding and training of new Care Professionals.

Skills

Organisational Skills

Communication Skills

IT Proficiency

Problem-solving

Teamwork

Job description

Company Description

Home Insteadis the leader in specialised care for the elderly, founded on personal experience we provide high quality care and companionship services for older people.

Job Description

We are currently recruiting for someone to join our team as aCare Coordinator &Schedulerto provide efficient scheduling with the coordination and support of care delivery, ensuring continuity, quality, and compassion for both our clients and our Care Professionals.

This role will be carried out on afull timebasis at ourCQC OutstandingChelford officenear Macclesfield/Alderley Edge, workingMonday-Friday 9am - 5pmwith additional out of hours working as part of anon-call rota.

We are offering a salary of£28,000-£30,000.In addition, on-call duties are paid at £350 per week (for a full week) and you will be part of the monthly bonus scheme.

Responsibilities:

• Build, manage, and maintain effective schedules that meet client needs and preferences while optimising Care Professional availability.
• Match Care Professionals with clients thoughtfully, supporting relationship-building through consistent visits and effective introductions.
• Proactively adapt to changes in schedules due to client needs, staff availability, or unforeseen circumstances, working closely with the wider care team to implement solutions quickly.
• Maintain accurate and up-to-date records for both clients and Care Professionals using the electronic scheduling system, supporting compliance and reporting requirements.
• Act as a key contact for clients and Care Professionals, handling scheduling queries, care concerns, and service updates with professionalism and empathy.
• Support the onboarding and induction of new Care Professionals, helping to coordinate shadowing, training, and first visits.
• Communicate regularly with clients and their families to review care arrangements and ensure satisfaction, escalating issues where needed.
• Collaborate with the Registered Care Manager, Client Services Manager, and Quality Team to ensure service delivery aligns with CQC standards and internal quality expectations.
• Contribute to quality assurance activities, such as feedback calls, reviews, and documentation checks, to support the delivery of outstanding care.
• Support with on-call duties as part of a shared rota, responding to out-of-hours needs with confidence and calm decision-making.

Who we are looking for:

• Previous experience in a similar role, ideally within domiciliary care or a similar setting.
• Strong organisational skills with the ability to balance multiple priorities and respond quickly to changing circumstances.
• Confident using IT systems with strong attention to detail.
• An excellent communicator, able to build rapport and trust with clients, families, and colleagues alike.
• Calm, resilient, and solution-focused, especially when working under pressure.
• A team player who takes initiative and shows genuine care for client wellbeing.
• A driver with access to your own vehicle (essential for this role).

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Additional Information