Care Coordinator

TN United Kingdom; Twickenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An expanding leading home care provider is seeking a dedicated Care Coordinator to join their team. This role involves managing care staff, ensuring high-quality service delivery, and maintaining compliance with CQC standards. You will enjoy a supportive work environment with opportunities for professional development, making a real difference in the lives of vulnerable individuals. If you are committed to improving quality of life and possess the necessary skills, this could be the perfect opportunity for you.

Benefits

Company issued mobile phone

Ongoing support and Professional Development

Opportunity to work in an expanding leading home care provider

Qualifications

• Experience in Care Coordinating or 2 years in Health & Social Care preferred.
• Full Driving License and access to a vehicle preferred.

Responsibilities

• Manage care team and monitor staff development through supervisions.
• Create and manage customer care plans ensuring quality service delivery.
• Participate in the paid on-call rota for emergency cover.

Skills

CQC standards knowledge

Rostering care calls

Flexibility for on-call

Communication skills

Staff management

Education

NVQ Level 3 Health & Social Care

Job description

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Care Outlook is an expanding leading home care provider in London and South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Care Coordinator to maintain and develop our domiciliary service in our Hounslow branch.

Core Duties & Responsibilities as Care Coordinator:

• Primary role is to Roster and Template care calls using an electronic system
• Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
• Ensuring care assessments, care and risk planning meets best practice and customers aspirations
• Work with Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the paid on-call rota
• Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

As a Care Coordinator, you will be offered the following:

• Company issued mobile phone
• Ongoing support and Professional Development
• Opportunity to work in an expanding leading home care provider

We are looking for a Care Coordinator to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience with Rostering care calls on an electronic system
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving License and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role!