Care Coordinator

JR United Kingdom; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Care Coordinator to join their growing team in the heart of Camberley. This role offers a unique opportunity to contribute to the delivery of high-quality home care services while ensuring compliance with industry regulations. As a Care Coordinator, you will manage care schedules, liaise with key social care parties, and promote essential services to the community. With a commitment to training and development, you will have the chance to advance your career while making a meaningful impact in the lives of vulnerable individuals. Join a supportive environment that values your contributions and fosters professional growth.

Benefits

Free Parking

Team Events

Modern Office Environment

Qualifications

• Experience in care coordination and rostering for home care services.
• Strong customer service skills with a focus on vulnerable clients.

Responsibilities

• Coordinate care schedules for vulnerable clients and manage staff allocation.
• Ensure compliance with CQC guidelines and provide excellent customer service.

Skills

Care Coordination

Scheduling

Customer Service

Relationship Building

Compliance with CQC Regulations

Education

NVQ Level 2

NVQ Level 3

Job description

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Areas serviced:- Camberley, Farnborough, Aldershot, Fleet,

Potential for :-
CAREER PROGRESSION - TRAINING & DEVELOPMENT (LEVEL 5)

My successful client is looking for a talented individual who is passionate about delivering the utmost service of Home Care to join their successful Team as a Care Coordinator. My client is presently experiencing a period of growth not only in Home Care but also in Live-In Care, Day Care Social Activities & Respite. If you are either an experienced Home Care/Domiciliary Care Coordinator/Scheduler/Senior Carer, Field Care Supervisor or Care Team Leader, this is a great opportunity to progress your career and be part of their exciting journey!

Other benefits include: - FREE PARKING, TEAM EVENTS, MODERN OFFICE ENVIRONMENT

Reporting to:- Registered Care Manager

Duties will include:-

1. Care Coordination/Rostering/Scheduling create and manage Care Service rotas for Vulnerable Clients (Service Users) who receive Care in their own homes & allocate suitable Care Staff to Service User Needs
2. Deliver a Safe & Compliant Home Care Service within CQC Guidelines, provide the utmost Customer Service to Services Users and their Families at all times
3. Prioritise well being of both Care Staff and Service Users when scheduling Care Calls
4. Care Coordination
5. Care Plans
6. Care Worker Spot Checks
7. Administration
8. Auditing & Compliance
9. Safeguarding of both Care Workers & Clients (Service Users)
10. Convert Client (Service User) & Recruitment enquires to the business, liaise with Registered Care Manager & Deputy Care Manager during the process to ensure a safe and robust service
11. Liaise with Key Social Care Parties: Social Workers, GP Practices, NHS Discharge Teams, District Nurses, Hospices, CQC and Community Partners
12. Deliver Personal Care to Clients (Service Users) in the community when needed to comply with CQC regulations
13. Be part of a rota'd Team On Call Service
14. Actively promote Day Care, Live In, Respite Facilities to Care Team and Local Community in general
15. Liaise with and Supervise Field Care Supervisors/Team Leaders and Care Workers in delivering a Safe & Quality Service to Vulnerable Services Users & their families
16. Complete further training and development qualifications with support of Registered Manager (NVQ3, Trainer the Trainer, Medication, with potential to study NVQ5 if desired), understand and implement New Compliance/Legal/Safeguarding updates

Desired experience:

1. Care Coordination/Rostering/Scheduling experience in creation and management of rotas for Clients (Service Users) who receive Care in their own homes & allocate Care Staff to the Service User either as a Care Coordinator/Scheduler or Senior Carer, Care Supervisor within a Domiciliary Care/ Home Care environment
2. Experience of liaising with Service Users and their Families, Professional Key parties: Social Workers, GP Practices, NHS Discharge Teams, CQC, and Community Partners to manage a safe and compliant care service to vulnerable people.
3. Proven experience of providing the highest standards of Home Care/Domiciliary Care
4. Previous experience working with and supporting a team
5. Strong relationship building and empathetic negotiation skills
6. Ability to convert client and recruitment enquiries for the business; work closely with Registered Care Manager & Deputy Care Manager during this process
7. Proficiency in following CQC regulations, Safeguarding Measures
8. Supervisory/Team Leader experience

Desired Qualifications: - NVQ Level 2, NVQ Level 3