Care Coordinator

TN United Kingdom; Burgess Hill; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a Care Coordinator & Scheduler to join their compassionate team. This full-time role involves managing care schedules, ensuring quality delivery, and supporting Care Professionals. The ideal candidate will have strong organisational and communication skills, with a background in domiciliary care. You will play a crucial role in maintaining client satisfaction and compliance with care standards. If you are a proactive problem-solver with a genuine passion for client wellbeing, this opportunity offers a rewarding career path in a supportive environment.

Benefits

Monthly Bonus Scheme

On-Call Duties Compensation

Qualifications

• Experience in a similar role within domiciliary care is essential.
• Strong organisational skills and ability to balance multiple priorities.

Responsibilities

• Manage effective schedules that meet client needs while optimising staff availability.
• Act as a key contact for clients and Care Professionals, handling queries with empathy.

Skills

Organisational Skills

Communication Skills

IT Systems Proficiency

Problem-Solving

Teamwork

Education

Experience in Domiciliary Care

Job description

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We are currently recruiting for someone to join our team as a Care Coordinator & Scheduler to provide efficient scheduling with the coordination and support of care delivery, ensuring continuity, quality, and compassion for both our clients and our Care Professionals.

This role will be carried out on a full time basis at our CQC Outstanding Chelford office near Macclesfield/Alderley Edge, working Monday-Friday 9am - 5pm with additional out of hours working as part of an on-call rota .

We are offering a salary of £28,000-£30,000 . In addition, on-call duties are paid at £350 per week (for a full week) and you will be part of the monthly bonus scheme.

Responsibilities:

• Build, manage, and maintain effective schedules that meet client needs and preferences while optimising Care Professional availability.
• Match Care Professionals with clients thoughtfully, supporting relationship-building through consistent visits and effective introductions.
• Proactively adapt to changes in schedules due to client needs, staff availability, or unforeseen circumstances, working closely with the wider care team to implement solutions quickly.
• Maintain accurate and up-to-date records for both clients and Care Professionals using the electronic scheduling system, supporting compliance and reporting requirements.
• Act as a key contact for clients and Care Professionals, handling scheduling queries, care concerns, and service updates with professionalism and empathy.
• Support the onboarding and induction of new Care Professionals, helping to coordinate shadowing, training, and first visits.
• Communicate regularly with clients and their families to review care arrangements and ensure satisfaction, escalating issues where needed.
• Collaborate with the Registered Care Manager, Client Services Manager, and Quality Team to ensure service delivery aligns with CQC standards and internal quality expectations.
• Contribute to quality assurance activities, such as feedback calls, reviews, and documentation checks, to support the delivery of outstanding care.
• Support with on-call duties as part of a shared rota, responding to out-of-hours needs with confidence and calm decision-making.

Who we are looking for:

• Previous experience in a similar role, ideally within domiciliary care or a similar setting.
• Strong organisational skills with the ability to balance multiple priorities and respond quickly to changing circumstances.
• Confident using IT systems with strong attention to detail.
• An excellent communicator, able to build rapport and trust with clients, families, and colleagues alike.
• Calm, resilient, and solution-focused, especially when working under pressure.
• A team player who takes initiative and shows genuine care for client wellbeing.
• A driver with access to your own vehicle (essential for this role).