Care Coordinator

Cera Care; Bangor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Company pension

25 days holiday

Paid DBS

Mileage allowance

Job summary

Cera Care in Bangor is seeking a proactive Care Coordinator to join our domiciliary team. You will schedule care visits, match carers to clients, and support staff while maintaining clear communication with families.

You will oversee care plans, assist onboarding, and ensure compliance with CQC standards. A driver with a vehicle is preferred and benefits include training, pension, and generous holiday entitlement.

Qualifications

• Previous domiciliary care coordination experience preferred.
• Strong organisational and time-management abilities.
• Excellent communication and people skills.
• Confident using scheduling and care management software.
• Calm under pressure with ability to manage priorities.
• Knowledge of CQC regulations and care standards.
• Compassionate and professional approach.
• Must be a driver with a vehicle.

Responsibilities

• Coordinate and schedule care visits using care management systems.
• Match carers to service users based on skills and preferences.
• Handle rota planning, including sickness and emergency cover.
• Communicate with clients, families and care staff professionally.
• Ensure care plans are accurate and up to date.
• Support onboarding and training of care staff.
• Monitor compliance with CQC standards and company policies.
• Handle enquiries and concerns in a timely, empathetic manner.
• Maintain accurate records and reports.
• Take part in On Call duties.

Skills

Care coordination

Organisational skills

Communication skills

Scheduling software

Time management

CQC knowledge

Driver

Tools

Scheduling software

Job description

Job Title: Care Coordinator

Location: Bangor

Contract: Full time and permanent

Salary: £26,800 per annum

Role Overview

We are seeking an organised, compassionate and proactive Care Coordinator to join our domiciliary care team. You will play a vital role in ensuring high-quality care is delivered to our service users by effectively scheduling care visits, supporting care staff, and maintaining strong communication with clients and families.

Key Responsibilities

• Coordinate and schedule care visits using care management systems

• Match carers to service users based on skills and preferences

• Handle rota planning, including sickness and emergency cover

• Communicate with clients, families and care staff professionally

• Ensure care plans are accurate and up to date

• Support onboarding and training of care staff

• Monitor compliance with CQC standards and company policies

• Handle enquiries and concerns in a timely, empathetic manner

• Maintain accurate records and reports

• Take part in On Call duties

About You

• Previous experience in domiciliary care coordination (preferred)

• Strong organisational and time management skills

• Excellent communication and people skills

• Confident using scheduling and care management software

• Calm under pressure and able to manage competing priorities

• Knowledge of CQC regulations and care standards

• A compassionate and professional approach

• Must be a driver with a vehicle

You'll have access to:

• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS
• We will fund your qualifications but there is a SCW (Wales) registration fee to be paid by the employee
• Mileage Allowance
• Service and recognition rewards

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.