Care Coordinator

Career Choices Dewis Gyrfa Ltd; Bangor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

25 days holiday entitlement + bank hol

Paid DBS

Employee Assistance Programme

Mobile phone and tech

Training and development

Job summary

Cera in Bangor is looking for a Care Coordinator to join its domiciliary care team. The role involves organising visits, supporting staff and maintaining strong client communication to ensure high-quality care.

Key duties include matching carers to clients, rostering, onboarding, and ensuring up-to-date care plans, while complying with CQC standards. Driver with vehicle preferred; NVQ/training provided and benefits include pension and DBS.

Qualifications

• Previous experience in domiciliary care coordination (preferred).
• Must be a driver with a vehicle.
• NVQ and in-house Training for your role.

Responsibilities

• Coordinate and schedule care visits using care management systems.
• Match carers to service users based on skills and preferences.
• Handle rota planning, including sickness and emergency cover.
• Communicate with clients, families and care staff professionally.
• Ensure care plans are accurate and up to date.
• Support onboarding and training of care staff.
• Monitor compliance with CQC standards and company policies.
• Handle enquiries and concerns in a timely, empathetic manner.
• Maintain accurate records and reports.

Skills

Organisational skills

Time management

Communication skills

People skills

Calm under pressure

CQC knowledge

Education

NVQ

In-house training

Tools

Care management software

Scheduling software

Job description

Job Title: Care Coordinator Location: Bangor Contract: Full time and permanent Salary: £26,800 per annum Role Overview We are seeking an organised, compassionate and proactive Care Coordinatorto join our domiciliary care team.

You will play a vital role in ensuring high-quality care is delivered to our service users by effectively scheduling care visits, supporting care staff, and maintaining strong communication with clients and families.

Key Responsibilities

• Coordinate and schedule care visits using care management systems
• Match carers to service users based on skills and preferences
• Handle rota planning, including sickness and emergency cover
• Communicate with clients, families and care staff professionally
• Ensure care plans are accurate and up to date
• Support onboarding and training of care staff
• Monitor compliance with CQC standards and company policies
• Handle enquiries and concerns in a timely, empathetic manner
• Maintain accurate records and reports
• Take part in On Call duties About You
• Previous experience in domiciliary care coordination (preferred)
• Strong organisational and time management skills
• Excellent communication and people skills
• Confident using scheduling and care management software
• Calm under pressure and able to manage competing priorities
• Knowledge of CQC regulations and care standards
• A compassionate and professional approach
• Must be a driver with a vehicle You'll have access to:
• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme - 25 days holiday entitlement + bank holidays on top
• Paid DBS
• We will fund your qualifications but there is a SCW (Wales) registration fee to be paid by the employee
• Service and recognition rewards About Cera Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support.

Joining Cera, you are contributing to making this vision a reality.

The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making.

Our technology is enabling cars to do what they do best, care.