NHS Community Care Triage Co-ordinator

East Coast Community Healthcare CIC; Great Yarmouth; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

NHS terms and conditions

Employee benefits: option to become a,

staff shareholder in the social-enterp

Résumé du poste

East Coast Community Healthcare CIC is seeking a Care Co-ordinator to support the Primary Care Home team in Gorleston. The role focuses on coordinating and triaging planned and urgent community care, taking referrals, and arranging visits under supervision of a senior clinician.

28–30 hours per week across a seven-day service (07:00–20:00). Strong computer skills and experience in health or social care are essential for success.

Qualifications

• NVQ level 3 in health and social care or equivalent evidence of experience.
• Experience in a health or social care environment.
• Experience in an administrative role.
• Experience of using computerised data systems.

Responsabilités

• Coordinate and triage planned and reactive community care within the Primary Care Home, including urgent responses.
• Add to patient care plans under the direction of the senior clinician.
• Manage referrals and visits so they are handled in a timely way.
• Hold the PCH triage phone and take calls from patients, relatives and referrers.
• Gather complex, sensitive information and record it accurately on SystmOne.
• Identify when a referral to a clinician is needed, following standard operating procedures.
• Liaise with social care colleagues, professional colleagues and external partners.
• Make deferred visit calls and inform patients of visit changes, under supervision.
• Monitor the monthly planner and caseloads so visits are allocated and missed patients are identified.
• Carry out lone-worker checks and data quality checks on waiting lists.
• Follow up actions arising from calls, emails, correspondence and referrals.
• Signpost callers to other appropriate services.

Connaissances

Communication skills

Telephone manner

Microsoft Office

IT skills

Formation

NVQ level 3 in health and social care

Outils

SystmOne

Description du poste

East Coast Community Healthcare CIC is seeking a Care Co-ordinator to support the Primary Care Home team in Gorleston. The role focuses on coordinating and triaging planned and urgent community care, taking referrals, and arranging visits under supervision of a senior clinician.

28–30 hours per week across a seven-day service (07:00–20:00). Strong computer skills and experience in health or social care are essential for success.