Care Coordination Lead – NHS Pension, Employee-Owned

Provide Community; Colchester; Presencial; GBP 28.000 - 31.000; Jornada completa

Descripción de la vacante

Provide CIC in Colchester is seeking a proactive Team Lead to manage day-to-day operations within the Care Coordination Centre. You will lead a team, oversee performance reviews, and work with clinical and non-clinical staff to co-deliver services.

The role focuses on rota planning, resource use, and process improvements, with a commitment to KPI delivery and external partnership engagement. NHS pension eligibility applies.

Formación

• Diploma or NVQ Level 4 or equivalent level qualification.
• Proven customer-focused engagement experience.
• Demonstrable IT/data entry and practical IT skills.
• Knowledge of Provide services and access.

Responsabilidades

• Daily management of a team or teams.
• Conduct performance and development reviews and support personal development plans.
• Develop staff rotas and optimise resource use.
• Answer queries, progress chasing and resolve issues for clinical/non-clinical staff.
• Data input into clinical and administrative systems.
• Implement standard processes and contribute to service development.
• Contribute to achieving KPIs and service levels.
• Build relationships with external contacts and represent Provide.

Conocimientos

Rota creation

Excellent communication

Organised and self-motivated

People management

Educación

Diploma or NVQ Level 4 or equivalent level qualification

Descripción del empleo

Provide CIC in Colchester is seeking a proactive Team Lead to manage day-to-day operations within the Care Coordination Centre. You will lead a team, oversee performance reviews, and work with clinical and non-clinical staff to co-deliver services.

The role focuses on rota planning, resource use, and process improvements, with a commitment to KPI delivery and external partnership engagement. NHS pension eligibility applies.