Care Co-ordinator / Receptionist Vacancy

Baildon Medical Practice; Baildon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Baildon is seeking a dedicated Care Coordinator/Receptionist to join their team. Key responsibilities include supporting patients, managing appointments, and handling various administrative tasks. The ideal candidate should have strong communication skills, experience in a GP surgery, and be proficient in using IT systems. A GCSE in English and Maths is required. This position offers 25 hours of work per week across Monday to Friday, ensuring a pivotal role in delivering effective healthcare services.

Qualifications

• Must have GCSE grade A to C in English and Maths.
• Experience in a fast-paced environment is essential.
• Previous experience in a GP Surgery is required.

Responsibilities

• Greet and assist patients in accessing healthcare services.
• Book, modify, and cancel patient appointments using electronic systems.
• Undertake various administrative tasks and manage patient records.

Skills

Communication skills

IT systems proficiency

Verbal reasoning skills

Numeracy skills

Education

GCSE grade A to C in English and Maths

Tools

SystmOne

Job description

Baildon Medical Practice is afriendly, high performing Practice with over 9500 patients.

We are recruiting for a CareCo-ordinator / Receptionist to join our busy team working 25 hours per week.Working hours are 5 days a week, Monday to Friday, between 8:00am and 6:00pmand will be based on a rota of covering morning and afternoon shifts.

Duties will include receptionand administration.

Salary and benefits to bediscussed at interview.

Main duties of the job

Patient Interaction: Greet and assist patients in accessingappropriate services or healthcare professionals in a courteous and efficientmanner. Handle patient enquiries and provide information about services.

Appointment Management: Book, modify, and cancel patientappointments using electronic systems. Ensure that patients are informed abouttheir appointments and any necessary procedures.

Administrative Duties: Undertake a variety of administrativetasks, including patient registration, processing information (both electronicand hard copy), and managing patient records. Maintain confidentiality andadhere to data protection regulations.

Communication: Act as a central point of contact forpatients, liaising with clinical staff, external agencies, and other healthcareproviders. Ensure effective communication within the multidisciplinary team.

Reception Duties: Maintain a tidy and organised receptionarea, manage the flow of patients, and ensure that all necessary forms andinformation are readily available. Handle telephone enquiries promptly andcourteously ensuring high standards of service delivery and patient care.

Training and Support: Keep up to date with mandatorytraining modules.

Support the practice management team in various tasks asrequired.

About us

Baildon Medical Practice is afriendly, high performing Practice with over 9500 patients.

There are 6 GP partners, 3 Salaried GP's, Nursing, Administration, Reception and Management Team.

We aim to provide professional, accessible, high quality, traditionalfamily oriented, comprehensive healthcare. Our staff should be patient-centred,respectful, and approachable.

Weaim to build and maintain a staff base that is diverse, well-trained, andcompetent.

Job responsibilities

A GP receptionist plays a crucial role in patient care,managing front-line services, and ensuring smooth operations within a GPsurgery.

Please refer to the main duties role section - this outlinesthe essential functions and expectations for a GP receptionist, highlightingthe importance of this role in delivering effective healthcare services. Therole involves working in a busy GP surgery, where the receptionist is the firstpoint of contact for patients.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Experience in a fast paced environment
• Experience of speaking to patients/service users/customers
• Experience of using IT systems

Experience

• Experience of working in a GP Surgery
• Familiarity with medical software system (SystmOne) and general office software is required.
• Numeracy Skills
• Verbal communication skills ability to deal with people in person and on the telephone
• Verbal reasoning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.