Care Co-ordinator

Farleigh Hospice; Chelmsford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading palliative care provider in Chelmsford seeks a motivated Care Coordinator to oversee care procurement for patients nearing end-of-life. This role entails managing relationships with clinical teams and external partners, requiring strong communication skills, expertise in administration, and knowledge of palliative services. Flexible working and a supportive team environment are offered alongside a competitive salary and benefits package.

Benefits

Competitive salary

Generous benefits package

Flexible working options

Qualifications

• A levels or equivalent qualifications are required.
• Experience in administration or procurement is essential.
• Knowledge of palliative services is preferred.

Responsibilities

• Coordinate procurement of care for patients nearing end of life.
• Manage relationships with clinical teams and external organizations.
• Support clinical teams with data collection and administrative tasks.

Skills

Communication skills

Ability to work under pressure

IT proficiency

Problem-solving abilities

Education

A levels or equivalent

Administrative or management qualification

Tools

SystmOne

Microsoft Office Suite

Job description

FarleighHospice is a high performing organisation providing specialist palliative andend of life care for people with life limiting illness in the Mid Essexregion.Our team at Farleigh has grown and evolved to meet the changingsneeds of the community we serve and we are looking for a highly motivated CareCoordinator to lead the procurement of nursing home placements or domiciliarycare for patients thought to be in the last three months of life.

Are you amotivated, forward thinking, talented individual interested in deliveringexcellent specialist palliative care within a multidisciplinary team topatients and their families within mid Essex?

FarleighHospice is the leading specialist palliative care provider in mid Essex,providing specialist support to patients and their families in both thecommunity via our multidisciplinary locality care teams, and our inpatientunit.

Main duties of the job

We are looking for a highly motivated Care Coordinator to lead the procurement of nursing home placements and/or domiciliary care for patients clinically assessed for Hospice Rapid Access Service.

The post will develop relationships both in-house and with external organisations, to ensure that the patient has access to the most appropriate care environment for their holistic needs. The candidate should manage timescales sensitively and have a good understanding of GDPR and confidentiality.

You will be a team player, motivated, forward thinking and a talented individual interested in delivering excellent specialist palliative care within the Hospice Rapid Access Service team

About us

We offer agreat working environment, a competitive pay and benefit package, flexibleworking and a strong team to support you.

Generous benefit package detailed in jobpack.

Job responsibilities

• To co-ordinate the procurement of Nursing Home and Domiciliary Care for Mid Essex patients at the end of their lives (last12 weeks)
• To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases
• To work closely with all clinical teams at Farleigh Hospice and other provider organisations to deliver the above service andto escalate clinical concerns and sourcing difficulties to the Rapid Access to Discharge Manager
• To support the Rapid Assessment and Discharge Team with administrative support as requiredThrough telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life careneeds, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriatehealth and social care partners
• To support the Hospice in building strong relationships with external partners and stakeholders and promote the goodreputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations
• To reconcile the invoices against care delivered to ensure accurate balances and raise with care providers if there anyreconciliation discrepancies

Person Specification

Qualifications

• A levels or equivalent
• Administrative, leadership or management qualification or equivalent training

Experience

• Experience in an administrative, navigational or procurement role
• Experience of managing people and supporting services
• Experience of maintaining and keeping accurate records and date entry
• Knowledge of palliative services
• Experience of procuring and negotiating services
• Experience of multi-disciplinary or multi-agency team working
• Experience of budget management
• Experience of working within a clinical service
• Experience of managing datasets and presenting information when necessary

Skills and Knowledge

• Proven ability of successfully working with people and handling difficult and sometimes complex situations
• Ability to work under pressure, manage own stress and emotional responses and be aware of stress in others
• Ability to use a range of IT systems and software, including Word, Excel, PowerPoint, Office 365 and electronic patient record systems
• (such as SystmOne)
• Ability to reflect and critically appraise own performance
• Ability to motivate self and others and to lead by example
• Ability to prioritise issues and tasks
• Good oral/written communication and interpersonal skills
• Ability to problem solve, work independently and escalate where appropriate

Qualities and Attributes

• Passionate about Hospice Care and enthusiasm for the vision of the organisation
• Team player who can work as part of our One Team ethos
• Good level of emotional intelligence and resilience
• Flexible approach to work, with ability to work out of hours on occasions
• Committed to working in partnership with people their relatives and carers, other organisations and agencies

Other Requirements

• Driving licence and car owner
• Satisfactory Criminal Records Disclosure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.