Cardiology Receptionist: Frontline Patient Care & Admin

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Mid and South Essex NHS Foundation Trust is inviting applications for a Receptionist in the Cardiac Department in Chelmsford. This full-time role (37.5 hours per week) involves front-desk duties and delivering a professional customer service to patients and staff.

You will work with a multidisciplinary team, handle a range of administrative tasks and strive for high-quality patient care and confidentiality throughout daily operations.

Qualifications

• Experience in a customer care environment.
• Receptionist or call centre experience, ideally in the NHS.
• Experience within the NHS.
• Working knowledge of Lorenzo and Tomcat.

Responsibilities

• Provide a professional and welcoming reception service to patients, visitors and staff.
• Respond to patient enquiries, concerns and complaints and escalate when needed.
• Support daily outpatient service delivery and data quality in line with RTT standards.
• Promote a safe environment and maintain patient confidentiality.

Skills

Effective written communication

Interpersonal skills

Education

GCSE or equivalent

Basic IT literacy

ECDL

Tools

Lorenzo

Tomcat

Job description

The Mid and South Essex NHS Foundation Trust is inviting applications for a Receptionist in the Cardiac Department in Chelmsford. This full-time role (37.5 hours per week) involves front-desk duties and delivering a professional customer service to patients and staff.

You will work with a multidisciplinary team, handle a range of administrative tasks and strive for high-quality patient care and confidentiality throughout daily operations.