Cardiac Centre Receptionist: Patient Care & Front Desk Champion

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Cardiac Centre Receptionist role at Southend University Hospital NHS Trust is a full-time position (37.5 hours per week) providing a professional and welcoming reception service for patients, visitors and staff. You will be the first point of contact and support a multidisciplinary team in a busy department.

You will perform reception and administrative duties, support day-to-day operations with a focus on data quality and patient confidentiality, handle enquiries and complaints, and

Qualifications

• Clear communication with patients, visitors and staff.
• Strong organisational and administrative abilities.
• Commitment to high-quality patient service.

Responsibilities

• Provide a professional and welcoming reception for patients, visitors and staff in the Cardiac Centre.
• Perform reception and administrative duties to support day-to-day operations and data quality.
• Maintain patient confidentiality and handle enquiries, concerns and complaints, escalating when needed.

Skills

Communication skills

Organisational skills

Customer service

Job description

The Cardiac Centre Receptionist role at Southend University Hospital NHS Trust is a full-time position (37.5 hours per week) providing a professional and welcoming reception service for patients, visitors and staff. You will be the first point of contact and support a multidisciplinary team in a busy department.

You will perform reception and administrative duties, support day-to-day operations with a focus on data quality and patient confidentiality, handle enquiries and complaints, and