Cardiac Outpatient Reception & Patient Services

VerseOne Group; Chelmsford; On-site; GBP 19,000 - 23,000; Full time

Job summary

VerseOne Group in Chelmsford is seeking a Receptionist to join the Cardiac Department on a full-time basis (37.5 hours per week). You will provide a professional and welcoming reception service, serving as a first point of contact for patients, visitors and staff.

The role covers reception and administrative duties, supports day-to-day operations, responds to enquiries and escalates issues as needed, while upholding patient confidentiality and high standards of customer service in a busy

Qualifications

• Greeting patients and visitors in a friendly, professional manner.
• Manage front-desk communications and basic administrative tasks.
• Maintain patient confidentiality and data accuracy.
• Promote a safe environment and report risks per policy.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors and staff.
• Carry out a full range of reception and administrative duties to support day-to-day department operations.
• Respond to patient enquiries, concerns and complaints, escalating when necessary.
• Promote patient safety, data quality and equitable access to appointments in line with Trust standards.

Job description

VerseOne Group in Chelmsford is seeking a Receptionist to join the Cardiac Department on a full-time basis (37.5 hours per week). You will provide a professional and welcoming reception service, serving as a first point of contact for patients, visitors and staff.

The role covers reception and administrative duties, supports day-to-day operations, responds to enquiries and escalates issues as needed, while upholding patient confidentiality and high standards of customer service in a busy